Dear Kostya It is with deep and sincere gratitude that I write to thank you for your professional, and always spot on advice, reponse to queries and leadership during the recent sale of my house You would have been justified in a slight hesitancy (I saw no such evidence!) at the thought of dealing with someone who was unhappy at having to sell up because she had reached 80 years of age earlier in the year and could not continue in her much loved house and location. You were different to many Estate Agents with whom I have previously had to deal. You gave me all the information i need before I asked for it, and continually asked me what I wanted. You were patient and gave me space to think things through without pushing me to hurry up. Always you were "on the ball" and friendly, and kept me up to date with phone calls and visits to remind me of upcoming and agreed dates and processess. You made a trying time for me, not only very sucessful but easy to cope with. Thank you Mary Jones


