My experience with this agent was frustrating and disheartening. In my view, their conduct fell far short of what any seller should expect when entrusting someone with the sale of their home. A key feature of the property was the boat mooring, and a prospective buyer raised questions about it on four separate occasions. Each time, the queries went unanswered by the agent, and it ultimately fell to myself, the owner to provide the information. In my opinion, this reflects poor management of the listing and a disappointing lack of professionalism. After multiple inspections, I discovered that lights and bathroom extraction fans had been left running in a vacant property. While this may seem minor, I was genuinely concerned about the lack of care and attention to detail—especially given the potential risks associated with electrical appliances being left on unnecessarily. Worse still, after the final inspection, the agent left the lockbox unsecured, with the property unattended for five days before the owner returned and discovered it. To me, this speaks to a concerning level of carelessness. To add to the frustration, the deposit funds were not transferred until several hours after settlement, causing the vendor to have to delay settlement on their next property, an avoidable situation that resulted in additional stress and expense. Communication was inconsistent, follow-up was lacking, and the overall handling of the sale did not inspire confidence. Based on my experience, I would not recommend this agency and would encourage others to seek out a representative who will treat both the property and the process with the diligence and professionalism it deserves.  

Very good 😊😊👍👍👍👍👍👍

Coco is extremely professional, helped me with everything I needed to get me a great price! Very happy with their team!

I was very happy with Tony. Very prompt and always kept me in the loop.

It has been truly a fantastic experience to sell with Coco’s team. They have a strong knowledge of the local market, and really focus on each client’s individual needs. They are very efficient, and always handled any issue professionally. They managed to sell our property within 6 weeks at a price higher than we expected. We will definitely recommend Coco to anyone who are looking to sell.

Great team work. Thanks Coco.

Had a really great experience selling my property with Coco. Super professional, easy to talk to, and always kept me in the loop. Everything went smoothly and the result was even better than I expected. Couldn’t have asked for a better agent—highly recommend!

as a buyer, we have received genuine and professional service and knowledge about the area and the house we are interested in. a great agent to go to when considering purchasing.

Fantastic experience working with Coco Ma Real Estate—especially Coco and William, who were an absolute pleasure to work with. As a first-time seller with little knowledge of the process, I felt completely supported every step of the way. The team was professional, transparent, and highly responsive throughout. Coco and William offered expert advice and thoughtful recommendations—particularly around staging and repairs—which played a key role in presenting the property at its best and achieving a successful sale. Their market knowledge, expertise, and experience in the Noble Park area were evident from the beginning and gave me great confidence in their strategy and advice. They guided me from preparation right through to Auction day, creating a positive, well-organised environment. As a first-time seller, the auction process felt nerve-wracking, but their incredible support, enthusiasm, and reliability gave me confidence and ultimately contributed to a better result than I expected. Their extended team also handled everything from conveyancing to repair quotes, making the entire experience smooth and stress-free. I truly appreciated their efficiency, professionalism, and attention to detail. I would highly recommend Coco Ma Real Estate and wouldn’t hesitate to sell with them again.

Coco and her team did a fantastic job! They are really hard-working people and the communications was great during the whole process! Would love to recommend to all my friends!

I had great experience working with CocoMa team, experience, reliable and trustworthy! They delivered a professional service, punctuality and did their best to assist me in selling my property in Keysborough . Highly recommended

Coco is clearly experienced and has a strong understanding of the local market. From our very first phone call—where we discussed market prices and marketing strategies—through to the signing of the contract, she supported us every step of the way. She and her team worked efficiently and made the entire process stress-free, securing a new owner for our property within the expected timeframe. A highly capable team—highly recommended.