Service with a smile. Friendly, helpful and a pleasure to deal with throughout the process

My experience with Coco has been smooth and amazing. She has been very efficient and helpful in every step of the way. Thank you, Coco!😊

我去年12月份在网上联络到Coco，当时我的房子仍在出租状态，我向她表达了出售意向后，她给了我很好的建议。2月4日我的租客退租，在她的安排和推动下，3月8日我的房子就成功售出了，价格也很让我满意，她是个值得信赖的人。

Very nice people. Always had time to talk. And I had a great experience in buying a property. Thanks Coco and Hong. 👏

From our very first conversation to the time our house was sold, Coco was exceptionally professional throughout our consultations. Coco goes above and beyond, servicing her clients to ensure she meets the client's needs and expectations. Her knowledge in the property market reflects the years she has been in this profession. I have no hesitation in recommending her to anyone that is thinking of selling their property. Thanks Coco for your professionalism in handling the sale of our beloved home 🏡

Coco is upfront, genuine and reliable. She will always respond to your inquiry in a timely manner despite her busy schedule.

Coco is a very professional and knowledgeable individual in the housing market. Her expertise in the field has assisted us in producing a fantastic results. Would highly recommend Coco to anyone wishing to sell their property!

Coco was brilliant in helping us to sell the house. She would follow up when she said she would and communicated with us constantly throughout the process. The process was streamlined. Honestly, we couldn’t have been happier with the whole process. Should we ever look to sell or buy again Coco will be our go to guy and a strong recommendation to any of our friends.

Coco is an incredibly knowledgeable real estate agent and I can now see why her boards are up everywhere in my area. She is honest and upfront about how things are going, and very hard working. Thanks to Coco and her team at Area Specialist, we achieved the result we were after. I am glad we chose Coco to sell our property and would highly recommend doing business with her.

Coco Ma was able to give us an awesome experience with buying the house.

I have already suggested Coco to my friends who want to sell their house, that says it all.

I had no issues with Coco, however in dealing with Area Specialists, I found that communication could definitely use some work. From the negotiation stage, through the settlement period, I found communication from Area Specialists was relatively poor. Throughout the process I dealt with Hong and on several occasions he didn't get back to me as he said he would, rather I had to follow up myself. Sometimes having to contact Coco directly to induce a response to whatever the query may have been. These queries included responses to offers for the property, questions regarding appliances not working as they should and even missing keys. When arranging to pick up the keys after settlement, Hong did not want to meet me at the address of the purchased property and instead I had to go to the Area Specialists office in Keysborough. This was an inconvenience as it was much further for me. When I asked Hong if we could meet at the purchased house address, much closer for me, Hong responded saying that it depends if it fits his schedule. Overall, Coco and Hong were friendly and approachable, however the previously stated issues above are what stood out for me during the whole experience.