Working with Craig Lea and his team, Cayle, Madi and Lucas has been a real pleasure for my elderly Dad and me; it has indeed made the process of selling the family home as stress-free as possible. From our first contact, we found Craig to be respectful, sincere and knowledgeable. He exudes a measured confidence which we found could be relied upon totally. It was his (and his team’s) helpfulness even before we engaged the business and his commitment to giving evidence-based advice that determined our using McGrath’s services. This ready assistance did not diminish at any time. Craig came to every meeting punctually, well-prepared and I always left being clear about the current status of the process and the next steps we needed to take. It was evident that he listened carefully to any comments or questions from me and his team responded to any requests promptly. Between meetings, I received regular, friendly and clear communication and I felt any contact I made was welcomed. The actual event of the auction was a model operation which I found impressive. Not only was it well organised but it was clear that each team member understood their role well and mutually respected one another’s. As well as our own comprehensive preparation being ensured, it was also evident that potential buyers had also been well-briefed. There were also nice touches of care and consideration for my 98-year-old Dad and for all present. This is a youngish, energetic team with very high standards of professionalism and competence and an appreciation of the value of thorough planning. There are no “gushy” platitudes or unrealistic promises. They can be relied upon to give high quality information gained from research, relationships and communication. Their marketing material was second to none. In short, Craig and his team delivered an excellent professional service with integrity. They were a delight to work with and I would not hesitate to recommend them for any real estate transaction.
