starstarstarstarstar over 3 years ago
Disappointed
I want to express my overall issues with Daryan, that left me very shocked as my first few encounters with him were pleasant.
My problem was the handover of keys, which was meant to be a Friday & I didn't receive a phone-call until 30 minutes before the initial key handover, to be told I wouldn't receive them until 3 days later, which is a grace period law in WA, but the communication from himself was terrible and not anyway professional, as he wouldn't answer my phone calls, sending me text messages, no consideration and just seem to disregard the situation & then had the audacity to blame my settlement agent over this matter, which I have in writing it was over an issue between himself & sellers over a key problem.
I then was left with no answers or certain move in date & asked Daryan to send me a written email from Harcourts to notify me for a definite date & time for move in, which I did not receive.
I got a text message 2 hours before getting the keys on the Monday, after having to text him myself to ask the question when I would be receiving the keys & I was told to come pick them up from the office that day.
Daryan knew I was a first time home buyer, and I was left with a sour experience from him, as the excitement of it all took a turn. The fact there was no welcome package, or even a final meeting from him either was a disgrace.
I highly would have recommended him from the first stages, but unfortunately he took a complete unprofessional approach to the final stages that I was very unhappy with, even having to text him to ask for the for sale sign to be removed at property & I get no response in return, only being asked numerous times to write a review.
Am happy with my purchase, but very very disappointed with how Daryan handled himself and without even acknowledging how badly this was dealt with, through a time that should have been exciting & thrilling.