Buying a house was a dream through Dean! Smooth sailing 100% of the time with absolutely no worries at all! He addressed every concern and his reply time was impeccable leaving no room for concern! Can’t thank him enough for all the hard work he put in to making us have the best experience. One of the best out there!
I simply didn't trust them and rightly so as it turns out (I am talking about staff at Booval and Ripley as well). My initial settlement date had been scheduled. However, less than a week before this date, it was discovered that the tenants were still living in my property past their lease ending. Confused by this it was I who had to make the call and contact NGU to find out what was going on. They then informed me that the tenants were not given sufficient notice of the end of lease (although I had asked them to with sufficient time) and were now legally able to stay on for weeks longer. Unbelievably NGU had known this information for a month and had not chosen to inform me. What made this worse was that it put the whole sale of my property in jeopardy as the buyers also had not known and had made plans to move in the days following the initial settlement. Although this caused extra stress and action by myself, it also cost me in extra loan repayments and bills. After all of this, the only compensation that NGU offered was to pay the change of settlement fee. NGU - this lack of interest, action and financial compensation is enormously disappointing. It is clear that NGU were not interested in taking responsibility for their mistakes. I think the lake of care demonstrated in this unprofessional behaviour speaks for itself. If you had to choose between anyone else and NGU pick someone that is actually interested in working with their clients. NGU this was not a 'successful' sale as stated in your headlines. ANOTHER ONE SOLD BY (real estate agent) - RESULTS SPEAK LOUDER THAN WORDS. I think what actually happened speaks louder than words and there just aren't any words to describe how embarrassing this transaction was.
Our experience working with Dean was fantastic! Great communication back and forth. Made the entire experience smooth and hasle free. So happy with our sale!
Dean was a great agent to work with when purchasing our new house at South Ripley. After purchasing in Sydney and then moving to QLD, Dean made the process smooth and easy. He always tried to make himself available when possible and answered the millions questions asked. We would highly recommend Dean when purchasing or selling a property.
Dean was helpful throughout and I would have no problem recommending him
5. Buy the way dean, i completed your survey email, just took me a few days to action. Cheers again, tom
Dean done a very good job with my property from start to finish, alough it got tough after a few weeks he never gave up.Always positive , worked at different times/days to try to bring in extra buyers. I was very impressed with the video and pictures from my house.
Dean was open and honest on price and what was required to make a sale. The house sold quickly, with a good price compared to recent sales in the area. Dean ensured settlement went through even though our conveyancer was difficult and not up to the job.
Dean was referred to us by one of our friends who have used his services in the past. We were very impressed with his knowledge of the market and what needed to be done to put our house up for sale. He was very prompt in organising the marketing with great results, and always kept us in the loop on what was happening. In the end, he managed to maximise our price, and secure us a quick sale. Altogether, it was a very comfortable experience selling our property with Dean. We highly recommend him.
Selling a house is something I've never done before. From the very start Dean put us at ease and simply provided the necessary information. He didn't try to do a sales job. He listened to what our circumstances were, and what our likely time line would be. Dean's friendly, non rushed, and professional approach, with great clear communication we just brilliant. Dean was honest about the state of the house too. It's not the prettiest on the market, and it had a few other faults. So while listing the positives, he didn't try to oversell those. Dean called when he said he would. Dean emailed when he said he would. Dean provided all the necessary information and explanations that we needed without fuss. Dean took our calls when we called, or would get in contact soon thereafter. When we were ready to go, Dean responded quickly and competently, and placed the house on the market. The property attracted a number of early offers, and Dean simply provided the relevant information. When asked for a comparative view, Dean was always careful not to give an opinion as such, but rather, gave more relevant information for consideration. Within just a bit more than a week, the property was placed under contract. This was quicker than expected at a price we were certainly happy with. Still all the while no pressure from Dean which was always very much appreciated. Dean again provided information in a calm manner letting us know what needs to be done to complete the sale going forward towards settlement. Dean, thank you very much for doing your job well. You are courteous, knowledgeable, professional, and just right. Nine and three quarter thumbs up out of ten.
