Dion helped the reviewer sell this property

Item: Dion Besser
Rating: 1
Author: Kellie Mansill

$294,000

15/77 Westbury Street

St Kilda East

Apartment

almost 2 years ago

Verified Review

Rude and unprofessional

Communication was very poor from start to finish. I didn't receive regular updates on the sale. I didn't hear from Dion or his team once I signed contract of sale....talk about making your client feel unvalued! I will not be using Besser and Co again.

Kellie Mansill

Seller

Hi Kellie, I appreciate you taking the time to share your feedback. I’m truly sorry to hear about your experience with the communication during the process. Keeping clients informed and valued is paramount, and I regret that we feel this way. For the record, we provide you updates after each open for inspection conducted and a further update during the week once all the buyers were called back and feedback was provided. At the beginning of the campaign we provided you with a clear process on how we would communicate with you during the campaign & asked if you would like more communication or less communication than indicated. We appreciate your feedback and take it very seriously. We will review our process to see if we can avoid this in the future. Kind regards, Dion Besser Director & Auctioneer

Dion responded on 04 May 2025