Donna was absolutely amazing from start to finish, she managed the entire project as if it were her own home we felt that we were in the best hands possible and absolutely went the extra mile for us, have loved having the opportunity to work with her, she is an absolute professional.
We were more than satisfied with Donna Etchells and her team in selling our Young Street Sylvania property. They were all very professional in the manner in which the sale was carried out.
Thank you for making this sale go as smoothly as possible for me. Despite you doing this all day and every day,you still made me feel comfortable and confident in what you were telling me, I was always kept up to date,and if I need to talk to you ,a phone call was promptly answered. Your professional and yet friendly self made doing business with you a pleasure,,,thank you,,joanne
A very refreshing and professional approach to customer satisfaction .
We had every confidence in Donna and her staff at McGrath Sylvania.
Donna has that outstanding ability to move between the highly professional yet understanding the stresses and strains of selling a family home. At all stages of the process she kept us informed and communicated and alleviated our fears and concerns. Donna was able to give as a variety of different scenarios so that nothing was unexpected. In addition I valued highly her ethical stance when dealing both with the vendor and the purchaser. She knows her business and has that fantastic balance between professionalism and friendship. I rate my experience when working with Donna and McGrath's as being very positive and Donna as an outstanding agent.
I believe most vendors would confess the sale of their property is a challenging & stressful experience. In engaging Donna's services her professional expertise, credibility & personable manner provided immense reassurance in trusting the process of selling my home. From the very inception of the sales process, Donna takes the initiative to understand the background & needs of her clients well, consequently she then works incredibly hard to hold realistic expectations between vendor & purchaser. I greatly valued our scheduled feedback meetings following open house times as this dialogue & communication are critical to the sales process. Donna's service was par excellence!
Donna and her team were very professional and committed throughout our sale experience on all levels and we would highly recommend using them. Tracy and Lyndon Edwards
Each and every interaction my wife and I had with Donna was punctuated with a great sense that nothing was ever too much to follow up, and no question too silly to ask. We felt each request was was dealt with promptly and genuinely. Even as buyers we were left with a great sense of Donna and her teams' absolute professionalism.... serving the needs of their vendor, whilst earning our trust. We would happily recommend Donna, and wouldn't hesitate to seek her out when/if it came time to sell.
Hi Donna and Sue Just a quick note to thank you for the sale of our property at Palazzo in Sylvania. We were delighted with both the time frame with which the property sold in and the result achieved. You helped make the process seamless whilst continuing to seek out the most desirable outcome. Once again thank you for your time and effort. Best Regards Peter & Angela Daly
Thank you Donna, for the professionalism that you, Sue and your team, helped to market and sell our home. My husband and I felt very comfortable that you kept us informed with the progress of each week of our campaign, despite the weather! All in all, well done!
