Customer Service Extraordinaire - Going Above and Beyond!
My husband and I were aware of Donna Spillane's excellent reputation in selling real estate and the main reason why we chose Donna and the team at Belle Property to sell our Unit.
Once we actually engaged Donna's services, there was a clear and thoroughly explained strategy that enabled us to feel confident and at ease that our property would sell via auction. I can confidently say Donna and her team really do go above and beyond in terms of customer service. This was demonstrated by her regular phone calls each day providing a status update on the interest in the property as well as phone calls immediately after each open inspection in order to communicate buyer interest. As well as phone calls, valuable weekly feedback reports were emailed on a regular basis which helped to us to understand the number of enquiries and contracts issued and allowed us to feel in control and informed. On top of this, face to face weekly catchups were arranged in order for us to feel in control and to know that the decisions always remained with us the Client.
Donna's guidance and advice was always professional, friendly and delivered with a strong sense of purpose and belief. Donna made us feel that our property was her number one focus and due to this concentrated effort in going above and beyond with communication to her Clients, the result was that our Unit sold at Auction for a higher than expected price!
There is only 1 reputible agent for the Newcastle Region and that is Donna Spillane.