We are interstate buyers mid fifties who were searching for a home that we could purchase to be debt free. It was very difficult for us to find a property sight unseen and the market was going moving very fast. Most homes were being sold at open house. We approached Brooke on the property at Browns Plains via message on realestate.com It was very hard at the beginning because I don’t think Brooke thought we were very serious buyers and there was a lot of interest for the property, and I think she felt a little bit inundated at first with everybody making enquiries. We did however explain that we were cashed buyers and showed a lot of interest. Brooke is very professional & friendly. If we could fault anything with the whole process of buying a property here in Queensland regardless of what Real Estate we dealt with or conveyancer we would say that unfortunately the in-person approach is actually not there any more. As 50 odd-year-olds we would have appreciated more phone calls and meetings and less texting and emails. But now in this new modern age its text messaging and emails rather than phone calls and in person business dealings. We also experienced this with our conveyancer. Instead of dropping off a bank check for the purchase of the property to the conveyancer it was a money transfer at the bank which I felt very uneasy with. That’s not a fault of Brooks, or the conveyancers, it’s more how it’s evolving now especially with Covid and working from home scenarios. I just wish that rather than try to understand a text message with no tone, a simple phone call we think is a lot more professional especially when you’re dealing with thousands of dollars in sales, and trying to build rappore for future business. We really appreciated the gifts and the toilet paper was a very clever idea. It’s just like a systematic failure for us midlife buyers.


