Genuine, Caring and always Professional
As a buyer I got a strong sense that Emma genuinely cared about the Seller and what was actually important for them - beyond just a sale price, ego or any personally motivated targets - and she skilfully aligned that with a buyer that fit without unnecessary mucking around.
She was the ultimate professional, direct and forthright in her communication and negotiation - while maintaining rapport - and I found her to stay true to her word. I very much respected her approach and think she deserves full credit for holding such a high standard.
I wouldn't hesitate to recommend her to anyone selling their property that wants an excellent outcome and will listen to what's important for you. And for any buyers, I suggest treating her with respect as she's one of the good ones.