Hi Kylie,
Thank you for sharing your feedback. I am sincerely sorry that this experience has been disappointing for you.
I understand how frustrating and upsetting it can be when things do not go according to expectation. Please be assured that I am committed to resolving this matter and am continuing to work through it as a priority.
I appreciate your patience and understanding while we do our best to find a resolution. We will contact you as soon as we have further information to share.
Kind regards,
Gabby
Gabriella responded on 02 Sep 2026