Hi Des,
I’m sorry to hear this.
As we discussed, the oven at your new property is in perfect working order, and the issue you addressed with me, the gas ignitor is not a defect.
This issue was only brought to our attention after the sale of your home, thus this information was not withheld from you, I have since been advised that the sellers have rectified this issue therefore there is no withstanding fault at your new property.
I am disappointed to be met with this review based on this since-rectified issue, and with the honest, fair and professional service I provided to you through the sale of your new home, that I pride myself on providing to all of my clients.
Gaylene responded on 12 Mar 2021