Gemma Lutz

Gemma was great. I would 100% recommend her to anybody. She was the agent for the house we purchased recently, it our first house purchase and she was so hopeful guiding us through the process.

We recently bought a house that Gemma was selling and found her a pleasure to deal with. The hard work and dedication she showed to achieving client satisfaction on both sides encouraged us to engage her for our sale transaction as well. She communicated promptly, honestly and clearly at all times, we always knew where we stood and what was coming next, and she achieved an outcome we were satisfied with. She also had some great recommendations when it came to other professionals involved in the process. I would definitely recommend Gemma if you are selling, and if you are buying something she is selling, know that she'll treat you with respect and help you navigate the process.

Gemma was always positive though not just saying things she thought you wanted to hear. Gemma was conversant with local prices and sales trends. Gemma was never pushy with her suggestions and realistic with her observations on prospective buyers. Sadly I have been very sceptical about the honesty/integrity of realestate agents though Gemma’s professional and sincere approach to selling our home has gone a long way to mending my scepticism.

The moment we met Gemma, we knew our journey with her would be exciting. She has such enthusiasm and full of great ideas to help with the sale. Her professionalism comes through in buckets.

After working with real estate agents for over twenty years, I have finally found one that places your interests at the centre of their business over any other factor. When it came to the sale of my property in the Mount Beauty area, I had some discussions with the local agents, and they clearly 'knew better than me what I wanted or needed.' This was not the case with Gemma from Mountain Creek Property. Her client-centred care approach made her shine over any other competitor. She accommodated my circumstances and schedule and understood my priorities. Immediately after my first contact, she understood my distress dealing with other agents and arranged a meeting with me. It took less than two hours from my initial phone call to an in-person meeting. Gemma addressed all my concerns and needs, gave me a realistic forecast of my result, and explained possible difficulties. Gemma’s dynamic, enthusiastic, and sincere demeanour proved to be a breath of fresh air. She infused the whole operation with optimism, a level of energy, and an enduring resilience uncharacteristic of this industry. She negotiated some sticky points with the buyer, finding a middle ground that was equally satisfactory to the buyer and vendor. Gemma provided guidance during negotiations with the buyer; however, she never exerted any pressure on decision-making, just provided foreseeable outcomes for the different possible choices. In short, Gemma was an indispensable asset in the selling of my property, and I am sure that the buyer will share this opinion. We could not have been in better hands.

Gemma's extensive sales experience was evident in her professional approach to selling our home. Her knowledge of the local market, negotiation and communication skills, marketing ideas, her availability, gave us confidence that our property was in the best hands. She worked hard at finding a buyer and negotiating a sale price that we were happy with. This is the second home we've sold through Mountain Creek Property.