Selling is just so simple and easy - when you have someone who knows the market, acts in your best interest and has the skill set and tenacity to bring all the moving parts together for a great outcome. The person who made this happen was Helen and her team. Professionalism all the way!! Just as it should be.
Buying a home requires not just luck, but also the help of a guardian angel; meeting Helen was exactly that. Her integrity and sincerity are her best business card. As I couldn't attend the Sunday afternoon auction, I promptly contacted Helen to make an early offer. The entire process was straightforward with no tricks—she clearly communicated with the seller to inquire about the price right in my presence, then decisively accepted the offer and signed the contract promptly. It was more than closing a deal; it was gaining a friend.
Helen has been helping me in and out of property market in Doncaster and Balwyn area over the last decade, Helen has always displayed incredible professionalism, reliability and diligence through out the campaigns. This one was no exception. She is the agent a client can trust.
We had an excellent experience working with Helen and the team at Ray White Balwyn on the sale of our property. Throughout the entire process, we felt very well supported and appreciated her professionalism, dedication, and flexibility. One of the key strengths of Helen is her ability to adjust the sales strategy in response to changing market conditions. The revised approach proved very effective and ultimately helped us achieve a great result. Every step of the process was well organised and seamless — from property maintenance and styling, to open inspections and final negotiations. Her team conducted frequent open homes and worked proactively to engage as many potential buyers as possible. Communication was outstanding. After every open home, we received detailed updates and feedback, which kept us fully informed and reassured throughout the campaign. Overall, it was a smooth, well-managed, and highly positive experience. We are very grateful for her team’s hard work and would not hesitate to recommend Helen and Ray White Balwyn to anyone looking to sell their property.
Professional agent with full experience, always beyond our expectations.
After 3-4 months on the house hunting journey, we have finally found a great house that meets all our requirements. Helen and her team have provided great supports and guidance throughout the process.
I'm so grateful to Helen Yan and her team for making the sale of my property such a smooth experience. Helen is incredibly professional and always made time for inspections, including private viewings whenever buyers asked. She's patient, thoughtful, and easy to trust — with a calm, humble style that really connects with people. It’s clear why she’s a top agent. I wouldn’t hesitate to call her again or recommend her to friends.
She was very responsible, patient, and always had a great attitude. The service was excellent from start to finish, and I truly felt I could trust her. Highly recommended!
