Jack Cohen
Best Agent I have ever dealt with, shame about the company he works for
Jack is easily the best agent I have every worked with. He is active, follows leads, got the best price, everything you could want in a sellers agent. However the office he works in would be the worst agency I have dealt with. There communication was abysmal. Twice Jack rang me seeking information, once I had already supplied that information but it had not been passed on to Jack. the other time I had received an email from his agency but they had not copied him in. All in all I would not hesitate to recommend Jack to a friend but I would warn them to be very careful when dealing with others in his office.
P
Phil Shaw
Seller
Hey Phil,
We appreciate the feedback. Sorry I didn’t get the chance to meet you personally during the sale.
It’s great to hear you had such a positive experience with Jack and were happy with the result.
I look after both our Sales and Client Services teams, so I was disappointed to hear about the communication issues you experienced. I’ve spoken with Jack and Sara, and together we are looking at how we can improve the overall communication flow across the board moving forward.
If you’d like to chat further, my details can be found here on our website: https://www.jklrealestate.com/agent-profile?agent_id=9710
Otherwise, thanks again for the feedback and all the best for the future.
Dan
responded on 24 Aug 2026
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