Jack Smith
Left unsatisfied
We were told we were sure to get a minimum of at least what we were asking plus much more. We ended up with way less and at the last minute the contract was reduced but the commission wasn’t. Also we were charged for marketing we didn’t ask for and had to dispute it. Taken a while to leave a review due to the stress
S
Seller
Thank you for taking the time to share your feedback. We’re sorry to hear that the experience did not meet your expectations, and appreciate how stressful the selling process can be.
Upon reviewing our records, we can confirm the property was listed and ultimately sold within the agreed price range. During the contract process, a building and pest inspection identified concerns, and while repairs were undertaken, follow-up testing prior to settlement indicated the issue remained. Jack worked closely with all parties in an effort to resolve the matter and facilitate settlement; however, consistent with the prior agreement reached through solicitors, an adjustment was applied as the matter remained unresolved.
While marketing fees were agreed at the outset, these were ultimately waived in good faith, and the campaign was provided at no cost.
Should you wish to discuss further, we welcome you to reach out.
Wishing you all the best in your new home,
Management - Arthur Conias Ashgrove
Jack responded on 26 Mar 2026
See who was involved in this review
