Jackie was extremely helpful through the entire process and worked very hard especially on the day of the auction. She has great communication skills and makes sure that the vendor gets the maximum price that they can.
Jackie Ji was a pleasure to work with from start to finish. He was very responsive, knowledgeable, and honest. He gave me realistic advice on how to prepare and market my house, and he negotiated a fantastic deal with the buyer. He always kept me updated on the progress of the sale and answered all my questions promptly. He made the whole process smooth and stress-free. I would highly recommend Jackie Ji to anyone who wants to sell their house quickly and for a good price. He is a true professional and a great person.
Jackie is more than a real estate professional. She is gentle, kind and hardworking. She cared about our house and wellbeing. She has the right and positive attitude to handle sale of our house at the difficult down market. It was no fault of Jackie not being able to sell our house at our expected price. It was just the wrong time!
Jackie and her team helped us bought our first home quite smoothly and helped us through each step, while being always available when we had a question or need some negotiation with the vendor.
The result speaks loud! Jackie and her team have achieved an exceptional and remarkable outcome. They have well demonstrated their incredible profession, enthusiasm and hardworking attitude during the sale campaign. The feeling of strong confidence has been brought in since the very first minute of the communication and throughout the entire journey. We have no doubts to work with Jackie and her team again and to strongly recommend them to anyone who may need help on selling or buying.
Jackie is one of the most hard-working people I know of. She gives her full attention on every detail during the inspections and follows up with every lead closely and gives us timely feedback. I love the way she interacts with us, always positive and pleasant and her professional manner and knowledge have also impressed us. We have achieved outstanding result in the end. I highly recommend her to anyone who is considering selling.
Efficient, Knowledgeable & Patient, Jackie has all the attributes that an outstanding agent should have. Thank you for helping us, will deal with you again.
Jackie was very professional and knowledgeable. All questions were answered promptly and when we had doubts, she was able to reassure us.
I brought and sold my property through Jackie. As someone who has been through both side of the property sale process (buyer and seller), I would like to give my honest opinion here. It's a bit long, but very informative. To all the buyers, if you are looking to buy property in Wheelers Hill and Rowville area, buy from Jackie. They are professional, transparent and supportive. They have presented the property's selling points very well and help us to make the right decision. The settelement process was smooth and no issue at all. To all sellers, if you are selling your property. Please talk to Jackie first. They have made our selling process worry free and no stress at all. Here are couple of things I feel they have done very well: 1) Help the vendor to organise all the trade, cleaning, staging services without needing us to be there. 2) They have a very strong client database to help you locate the potential buyers. 3) They've been very transparent about every inspection results. 4) They respect you as a buyer, they don't push you to lower the price so they could make a sell. They respect you and work with you to help you to achieve the result. 5) They provide detailed and digital weekly report that help you to understand what buyers are looking for and how many potential buyers you have. Everything was done digitally, you don't need to travel all the way to meet them on a weekly basis. 6) They work very hard for you. Whether it is a 40 degree day or 10pm on Saturday, they will be there and help you out. 7) High quality auction process - I've sold property through auction before, their's just superb! 8) No hidden cost, everything was upfront and clear! In summary, we were very happy with Jackie as buyer and as a seller. I use to be one of those people thinking agent's commission are overpriced, but they have changed my view. They are professional, respectful and their dedication and hardwork totally worth it! Thank you Jackie!
Jackie is very supportive, empathetic, pleasant to deal with and efficient in selling process. She understands the market our local area and ppl as well, she has been helping with all inspections and very responsive to clients. She’s also charisma and genuine trustworthy and lovely agent with a lot of care. I highly recommend Jackie as a fantastic agent.
Last year when we started considering selling our home of 14 years we sent an online enquiry to a few local agents. From there, Bruce regularly contacted us and provided very useful suggestions on how to prepare the house for sale even though we never promised to choose Buxton Wheelers Hill as the selling agent. Two months ago, we picked Bruce’s team from three agents that we shortlisted and interviewed because we felt they shared the same values as us, showed great respect to us, and listened to us. On top of that they guarantee to open house for inspection at least four times a week and they have ample local knowledge and a wide database. We were confident that we made the right decision. 24 hours after our house hit on the market, the page view jumped to over 1200. The first week they opened five times while most agents only open twice a week. Almost everyday Bruce contacted us to briefly update the progress and every Tuesday we received a detailed report. Bruce and the team contacted every potential buyer not just once but multiple times from day one all the way up to the auction. Through the whole campaign Bruce kept us informed and was transparent. At the auction meeting Bruce ensured us no pressure to sell if the price didn’t reach our expectation. On the auction day a surprising bid disrupted the momentum of the auction but the team calmly handled the situation and continued to act in our best interest. The result speaks for itself. Bruce we cannot thank you enough. Big thanks also to Jackie, Luke and Ming, we know you have worked tirelessly behind the scenes. Steve managed the auction very well, you took the pressure off us. We actually enjoyed the auction. If anyone think about selling the home our suggestion is to contact Buxton Wheelers Hill straight away.
A͏ pleasure to deal with, thank you. Jackie was extremely good to deal with, great service, communication and made the selling experience a pleasure. Always available for a phone chat or text everyday. Organised home improvements, gave selling advice to enable our auction day come to life and with a fluid positive result. Highly recommend, thank you.
