Jacob Cantlin
Disappointed
Communication was rocky throughout the process, at times unable to contact Jacob for days at a time - phone calls were often left unanswered. Overall not happy with his skills as an agent, possibly more experience and maturity could help.
B
Buyer
Hi Kyah, very disappointed to hear that you weren't completely satisfied with the experience you had with our company. Especially given that at all stages you had said you were satisfied with our quite constant communication during the process of organising a settlement that worked around your situation. I also would have thought the fact that we were able to successfully get you a longer settlement without any penalties being incurred and having the property clean, vacant and ready for you to move into well ahead of schedule would have meant something to you. Nevertheless I sincerely apologise on behalf of our company that you feel this way and if you would like to get in touch directly I would be more than happy to organise to send yourself and Bryce out for dinner free of charge to make up for the stressful experience it seems you went through.
Kind regards, Jacob.
Jacob responded on 12 Jun 2018
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