Professional, diligent and caring
It is with great pleasure that I write this testimonial for CENTURY 21 Joseph Tan Real Estate.
From the first phone call to the final incredible auction result, Jane Yong/Joseph Tan and the team from CENTURY 21 Joseph Tan Real Estate have been professional and hardworking but always caring, respectful and sensitive to our needs.
They provided great advice at our very first meeting and gently explained the process to my elderly mother. They also explained the importance of de-cluttering the home and the benefits of getting it professionally staged. They could tell that the family was overwhelmed by the amount of work required to get the home ready for sale. So they helped organise the trade’s people to attend to the landscaping, painting and cleaning in the space of two weeks. In fact, Jane even organised for her colleague Toby to assist me with moving a large display cabinet to the garage!
I am extremely grateful to Jane for the hard-work and attention to detail throughout the sales process, from ensuring that all the preparation work was carried out in a timely manner to supervising the photoshoot to maximise the beautifully staged interior.
The communication has been faultless. Jane ensured that we were kept up to date throughout the 4 week marketing period, often messaging or calling to update me even though it was quite late in the evening or on the weekend. I was most impressed by the effort they put into the marketing of the property, nothing was too much trouble for them. They also patiently briefed the family on the auction process prior to the event so that we would know what to expect on the day.
On auction day, a large Century 21 team was present to ensure that the auction went smoothly and to maximise the sale price of the home. They achieved a result well beyond the family's expectations and we are delighted with the price.
We are very grateful for the attentive and caring way they have dealt with my elderly mother throughout the process and