Jarrod and Elli were absolutely fantastic to deal with throughout the sale of our house. They were incredibly responsive, kept us informed every step of the way and, most importantly, delivered on everything they said they would. The whole process was made so much easier thanks to their professionalism, communication and genuine care. We couldn’t have asked for a better experience and would highly recommend Jarrod and Elli to anyone looking to sell their property!

Throughout the process Jarrod was knowledgeable and highly communicative. He kept us informed every step of the way, clearly explaining the selling process and providing advice and guidance. Most importantly, we were extremely happy with the final sale price achieved. We would highly recommend him to anyone looking for a dedicated and effective agent.

We recently had to sell an older, very quirky house during a particularly stressful time. Jarrod and Elli guided us through the whole process with a friendliness, reassurance and complete confidence in their ability to sell it for us. They gave us clear, helpful advice on preparing the home which was different to other advice we had been given. This made an old home shine and ultimately found the right buyers for us. We couldn't have asked for a more supportive, friendly or hardworking team. We would absolutely recommend Jarrod O'Neil and the team at The Agency. Thank you both very much.

We couldn't have asked for a better real estate agents than Jarrod and Elli to guide us through both buying and selling our homes. From day one Jarrod and Elli were kind and genuine, and always prioritised our best interests. They made what could have been an incredibly stressful process feel straightforward, taking the time to explain everything and making us feel supported. We always felt confident that they were doing everything possible to achieve the best outcome for us. Despite selling our family home during a separation, they somehow made the experience be filled with laughter. Jarrod’s professionalism, compassion and positive attitude helped us through what was a very emotional time, and we are so grateful for the care he showed our family. Jarrod and Elli’s dedication went far beyond what we expected. I recall one day shortly before a home open, Elli quickly swapped a (not so pretty) handtowel that was wrapped around a brick being used as a door stop to one that was more aesthetic - her attention to detail was second to none. Thanks to their hard work, expertise and commitment to selling our home, they achieved an incredible sale price that exceeded our expectations. I wouldn't hesitate to recommend Jarrod and Elli to anyone buying or selling a home, especially families in the northern suburbs or anyone navigating the added challenges of separation or divorce.

Jarrod O'Neil's name is synonymous with real estate sales in and around the area (Padbury) where we resided. We met with him in 2019 to receive a valuation on our property for some options we were exploring at the time. Whilst we chose not to sell then, we knew without doubt that the job was his when the time came to sell, which it eventually did in February of 2026. His friendly, approachable and personable manner made establishing a trustful report easy, and the whole experience was simple and pleasurable throughout. Granted, houses were selling themselves during this time, but that doesn't detract one bit from the quality and experience of service we received from Jarrod and his team throughout the entire process. Thanks to Jarrod's incredible experience from years in the industry, we received in excess of the amount we said we would be more than happy with. Jarrod is a genuine guy, trustful and incredibly generous with his time; we never once felt like he was in a rush to wrap up any of our meetings. We couldn't recommend him and his team enough for your next house sale.

Jarrod and the team made the process of selling our home easy and stress free. From start to finish the process and experience was seamless and smooth I cannot fault the journey. I would highly recommend Jarrod and will recommend to family and friends.

We initially bought our property through Jarrod & Elli and were impressed with their attention to detail and excellent customer service from a buyers perspective. When we decided to sell there was no one else we would have chosen. Jarrod is extremely approachable and easy to communicate with. He and Elli make an excellent team, their joint approach compliments each other perfectly and makes for a great customer focused service. Their communication is punctual, informative and not excessive. We felt at ease during the entire selling process and trusted that they would do their best to meet our expectations as a seller. They 100% delivered and we would not hesitate to recommend them to anyone who is looking to sell their property.

We found Jarrod to be highly professional, with an easy, pleasant manner and effective communication . He has a track record of achieving sales in our area and his market analysis and property valuation for our property, were spot on. Prior to going to market Jarrod assisted us with ideas to help improve our home for sale. We were grateful for his negotiating skills and were very happy with the result. We were also grateful to his lovely team of people who beautifully marketed our home so well and helped to reduce the stress of the transition.

Jarrod exhibited strong local market knowledge, kept me well informed at all times, was extremely responsive in his dealings with me and delivered a highly professional service.

Trust. Feedback. Time. Real Guidance. Genuine empathy with the very emotional business of selling our parents family home. I would not have trusted this event to anyone else, it would not have felt right. Jarrod took the time to guide our preparation and to understand our needed to have the right person to fall in love with our former home and enjoy "her" next 50 years . Im truely at peace with our sale. Thank you Jarrod and Team.

At initial meeting Jarrod was honest and informative discussing all options and potential market value. Throughout he whole process Jarrod was always available, expedient in replying to any messages and nothing was ever too much trouble for him. The description of the house when it went to market was extremely well written and both Jarrod and Elli were relaxed and flexible with my questions and requirements. Nothing was too much trouble. I found Jarrod’s experience in reading both the market and potential buyers to be spot on, he was intuitive, respectful, supportive and worked 100% in the sellers best interest. Thankyou both Jarrod and Elli for making the experience of selling my family home of 20 years seamless, efficient and compassionate.

Totally recommend Jarrod and Ellie for their knowledge of the local area, support, timely communication and follow through to the completion of sale. In a difficult time over Christmas Jarrod and Ellie were prepared, handled all the minor setbacks and provided a seamless experience from start to finish. Thank you for the dedication and expertise and keeping me sane amongst it all. Best agent especially if selling in Padbury.