We purchased this house from Jarrod 13 years ago and have now just sold with him also which speaks for itself. Jarrod is extremely transparent and easy to work with. No bs, understands the market and has a clear expertise in knowing what's achievable for a sale. Great and regular communication throughout the sale process and clearly cares about the outcome for his customers. Can't recommend highly enough.
We viewed 15+ properties that Jarrod was showing over 3 months and as well as being so helpful he was also one of the most honest, kind and friendly real estate agents that we met. I would send him houses we were looking at in different suburbs, he would always call to answer any question we had even if it wasn’t a property he was selling. I kept saying to my husband I hope we buy off Jarrod.. and on a Sunday in June we found our gorgeous home that is perfect for us that Jarrod was selling. We are now in Padbury and have had conversations with locals about our buying process and it seems everyone has the same positive things to share about Jarrod. He is a gem!! Elli has been so generous with her time aswell helping with renovation advice, contacts for local trades and reinstalling the ‘sold’ signboard so we could get a photo haha. Thank you both so much!!!
Jarrod has been a constant fixture of the local real estate scene for years and knows the suburb and market well. He is realistic and open about what a property is worth and it's pros and cons, making suggestions based on what our needs, expectations or capabilities were in the process of selling and buying. He made the negotiation process as simple as possible. He and Elli were always responsive and happy to answer our questions no matter how many we threw at them. We have bought 2 houses through him and sold one and recommend him to anyone who is looking for a relatable, reliable and honest agent.
Jarrod and Elli were absolutely fantastic to deal with throughout the sale of our house. They were incredibly responsive, kept us informed every step of the way and, most importantly, delivered on everything they said they would. The whole process was made so much easier thanks to their professionalism, communication and genuine care. We couldn’t have asked for a better experience and would highly recommend Jarrod and Elli to anyone looking to sell their property!
Throughout the process Jarrod was knowledgeable and highly communicative. He kept us informed every step of the way, clearly explaining the selling process and providing advice and guidance. Most importantly, we were extremely happy with the final sale price achieved. We would highly recommend him to anyone looking for a dedicated and effective agent.
We recently had to sell an older, very quirky house during a particularly stressful time. Jarrod and Elli guided us through the whole process with a friendliness, reassurance and complete confidence in their ability to sell it for us. They gave us clear, helpful advice on preparing the home which was different to other advice we had been given. This made an old home shine and ultimately found the right buyers for us. We couldn't have asked for a more supportive, friendly or hardworking team. We would absolutely recommend Jarrod O'Neil and the team at The Agency. Thank you both very much.
We couldn't have asked for a better real estate agents than Jarrod and Elli to guide us through both buying and selling our homes. From day one Jarrod and Elli were kind and genuine, and always prioritised our best interests. They made what could have been an incredibly stressful process feel straightforward, taking the time to explain everything and making us feel supported. We always felt confident that they were doing everything possible to achieve the best outcome for us. Despite selling our family home during a separation, they somehow made the experience be filled with laughter. Jarrod’s professionalism, compassion and positive attitude helped us through what was a very emotional time, and we are so grateful for the care he showed our family. Jarrod and Elli’s dedication went far beyond what we expected. I recall one day shortly before a home open, Elli quickly swapped a (not so pretty) handtowel that was wrapped around a brick being used as a door stop to one that was more aesthetic - her attention to detail was second to none. Thanks to their hard work, expertise and commitment to selling our home, they achieved an incredible sale price that exceeded our expectations. I wouldn't hesitate to recommend Jarrod and Elli to anyone buying or selling a home, especially families in the northern suburbs or anyone navigating the added challenges of separation or divorce.
Jarrod O'Neil's name is synonymous with real estate sales in and around the area (Padbury) where we resided. We met with him in 2019 to receive a valuation on our property for some options we were exploring at the time. Whilst we chose not to sell then, we knew without doubt that the job was his when the time came to sell, which it eventually did in February of 2026. His friendly, approachable and personable manner made establishing a trustful report easy, and the whole experience was simple and pleasurable throughout. Granted, houses were selling themselves during this time, but that doesn't detract one bit from the quality and experience of service we received from Jarrod and his team throughout the entire process. Thanks to Jarrod's incredible experience from years in the industry, we received in excess of the amount we said we would be more than happy with. Jarrod is a genuine guy, trustful and incredibly generous with his time; we never once felt like he was in a rush to wrap up any of our meetings. We couldn't recommend him and his team enough for your next house sale.
Jarrod and the team made the process of selling our home easy and stress free. From start to finish the process and experience was seamless and smooth I cannot fault the journey. I would highly recommend Jarrod and will recommend to family and friends.
We initially bought our property through Jarrod & Elli and were impressed with their attention to detail and excellent customer service from a buyers perspective. When we decided to sell there was no one else we would have chosen. Jarrod is extremely approachable and easy to communicate with. He and Elli make an excellent team, their joint approach compliments each other perfectly and makes for a great customer focused service. Their communication is punctual, informative and not excessive. We felt at ease during the entire selling process and trusted that they would do their best to meet our expectations as a seller. They 100% delivered and we would not hesitate to recommend them to anyone who is looking to sell their property.
We found Jarrod to be highly professional, with an easy, pleasant manner and effective communication . He has a track record of achieving sales in our area and his market analysis and property valuation for our property, were spot on. Prior to going to market Jarrod assisted us with ideas to help improve our home for sale. We were grateful for his negotiating skills and were very happy with the result. We were also grateful to his lovely team of people who beautifully marketed our home so well and helped to reduce the stress of the transition.
