Jason Song's reviews
Jason Song

Jason Song

  5   (756 reviews)

115 Brookbent Road

Jason helped the reviewer sell this property

Jason Song
$920,000
115 Brookbent Road
Pallara
4
2
2
House

over 3 years ago

On the surface appeared to be hard working however was a quantity agent looking to sell fast.

Communication could have been better as there was times where we had to follow up and confirm the open home sessions. In our view, this should be something that is clearly communicated in the outset. During the sale process, we had a query in relation to why it was suggested that we advertise the property via a price range (post auction). As a first time seller, we were relying on Jason (being the expert) to provide us with clarity regarding the benefits of this strategy and also was open to his thoughts and suggestions regarding the appropriate price range we should advertise. We understood this was a decision we had to make but did not think it was unreasonable to seek input from our agent. Again, communication was a bit of an issue between us. We also have concerns with the communication between Jason and his fellow colleague who was assisting with the sale. There was a few times where we received phone calls asking for items which was either already provided or communicated to Jason. Overall, our experience was ok. We believe Jason is a good agent as we can see he is very hard working. However, the communication between us could have been better.

S
Seller
Jason
Thank you, Vinson, for taking the time to provide me with this review. You effort had resulted in my ranking as the #16 agent in Australia (all branding). I appreciate your feedback on my communication style, and I will take it on board to ensure that I am more careful in my future interactions. While I thought that the reports, phone calls after each open home, and text messages were enough, I understand that there is always room for improvement. Regarding your concerns about my integrity, I respectfully disagree. I kept detailed records of Annie's agreement to sell at a certain price, but I was able to negotiate a higher price by investing hours of time and effort. I even went so far as to contact three neighbors to address the buyer's concerns and ensure their confidence in the area. One neighbor's security camera even recorded the number of times I conducted inspections and private viewings. I'm not sure what went wrong in our interactions, as the seller, Annie, was pleased with the result. If it was due to my persistent requests for property documents, I apologize on behalf of the buyer. They may have had higher expectations regarding the original owner of a newish home keeping everything in order. If it was because I reminded you about the lawn mowing before handover, please don't worry, as it has been taken care of, and I even contributed my own funds. Once again, thank you for your review. I take pride in my work and always strive to act with integrity, as evidenced by the positive reviews from hundreds of other satisfied sellers.
Jason responded on 25 Feb 2023

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Jason Song
Jason Song

Lead Agent / Licensed Real Estate Agent

View profile   5   (756 reviews)
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