Jemma Turner
Good communication but not the most genuine
I worked mostly with Jade and Jacqui but the review for Jemma is the only one that was offered so this is a review all three of them. They were very professional and lovely to work with. They assisted with access to the property before settlement and helped to fix identified issues very quickly. Communication was very prompt and they were all very happy to help up until settlement. After that, despite some issues with keys, my concerns were ignored. So although seeming very helpful, perhaps not as genuine as it seemed.
B
Buyer
Thank you, Freyja, for taking the time to share your feedback. I'm pleased to hear you found our communication prompt and our team professional and helpful throughout your purchase.
I am, however, disappointed to read that you felt your concerns following settlement were ignored. When you contacted me regarding the keys, I followed the matter up with the seller and passed on the information provided to me. Unfortunately, no additional keys or remotes had been supplied to us to pass on.
While I appreciate that this may not have been the outcome you were hoping for, I certainly did not intend for you to feel that your concerns were being disregarded. I genuinely believed I had assisted wherever we could, both throughout the transaction and following settlement.
I'm sorry that this has left you with a different impression of your experience with us and wish you all the very best with the new home. Jacqui
Jemma responded on 20 Aug 2026
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