Jeremy Grobben's reviews
Jeremy Grobben

Jeremy Grobben

  4.9   (87 reviews)

12 Merriman Crescent

Jeremy helped the reviewer buy this property

Jeremy Grobben
Price not available
12 Merriman Crescent
Macarthur
3
2
1
House

3 months ago

Would Urge Anyone to Choose a Different Agent to Sell/Purchase Through

It's a shame to writing this review having only a month ago left a 5 star review. If I was able to give less than 1 star I would. I am writing this review in hopes people read it before choosing to sell or purchase through Jeremy Grobben. Having worked at the agency myself many years ago, I can confidently say that Jeremy is an outlier amongst some amazing agents. Before Christmas my wife and I purchased our future family home through Jeremy. A really exciting time. Planning what we will do to the home to make It our own and fit for our future growing family. We overpaid for the home at auction but were happy to do so because a major fault in the property was agreed to be fixed. Again, having worked in the industry myself, I don't have a negative view of real estate agents and take them for their word. Was I mistaken, Jeremy embodies every negative stereotype there is about real estate agents. Unfortunately our experience with Jeremy has ruined that excitement we deserve to have. On a technicality, that "major fault" is having a band-aid put over it and will leave us even more out of pocket, and you don't need me to tell you how hard is to save up to purchase a home in the first place. While there is a lot more that has happened at the fault of Jeremy throughout this process, like the fact that he has lost possession of the keys and we settle in a few weeks, I can appreciate not many people may have even read this far. I simply urge anyone looking to sell with Jeremy to ask for someone else at The Property Collective, they may be more expensive but certainly worth it and if you are like my wife and I and are unlucky enough to purchase through Jeremy, well hopefully you can find another home to purchase with a different agent, if not, don't make the same mistake we made and take his word for things, make sure everything is explicitly written and seek advice from other agents.

M
Mahir Samsam
Buyer
Jeremy
Hello Mahir, It is highly regrettable we find ourselves in this situation. You are correct, this should be an exciting time for you and your wife. From our first interaction, you were fantastic, we discussed the property, the Auction method and you were successful on the day. The property had some cosmetic issues that had been flagged on the building report, and the seller agreed & assured me we could get those fixed prior to settlement. A rear gutter was replaced and some rot in the corner (common) fascia was agreed to be ‘fixed or made good’. Post sale, I had significant pushback with the seller in honouring that agreement. At my own time and cost, I have had those issues fixed. There were many things you are unaware of; I was working to get you what was promised and agreed to. Your phone conversation and following texts indicated you’re not one for constructive conversation. I recognise that was likely driven by emotion and I'd act the same if placed in your shoes. Despite all this, you do deserve a better property experience. If I could have foreseen the issues, I would have taken different actions but in the light of what I faced, I did the best I could. I do wish you all the best with creating wonderful memories in the house. Keys- I had keys in a lockbox that were taken by a tradie and not returned. I didn’t lose the keys, but I am responsible for providing a solution. That solution has been actioned. If anyone has read this far and you are curious to know if I am as bad as I am made out to be, I will always be open for a conversation. Warm Regards,
Jeremy responded on 28 Jan 2026

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Jeremy Grobben
Jeremy Grobben

Sales Agent / Licensed Real Estate Agent / Auctioneer

View profile   4.9   (87 reviews)
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