Jessica Cao
Nice lady, but double check what they advise carefully
Jessica and the team are nice and accommodating however, like all agents, exceptionally pushy to make a sale and to pressure bids at auction - sure, I respect the hustle to balance the needs of buyers/sellers and to maximise commission. What I don't appreciate is when I asked Jessica if the property I purchased had a gas connection, she said she would check and said yes as a knee-jerk response. She was careless in due diligence and said what she needed to say to appease me, not sure how this could be misadvised. However it is my bad for not validating this, I won't trust a sales agents word again.
B
Ben
Buyer
Hi Ben,
Thank you for taking the time to leave your feedback - I genuinely appreciate it.
Firstly, congratulations again on securing the property at what was a very competitive auction. It was a strong campaign with multiple bidders, and you held your ground well. Purchasing at auction is never an easy process, so well done on achieving the result.
I’m sorry to hear that parts of the experience left you feeling uncomfortable. Auctions can be intense by nature, and my responsibility is to create competitive tension for my vendor while still being respectful to buyers. I understand how that can sometimes feel pushy, and I do take that feedback seriously.
Regarding the gas connection, I sincerely apologise for the confusion. That detail should have been properly verified before I responded. If I answered too quickly before confirming, that was an oversight on my part. While buyers are always encouraged to conduct their own due diligence, I recognise that my responses must be accurate and carefully checked.
Thank you for pointing this out - it’s a reminder to be even more disciplined with factual confirmations.
Good news is it is possible to connect gas to the property, if you need any more information on that, I am happy to provide you with the right contacts.
I wish you every happiness in your new home, and if there’s anything you need or would like clarified, please feel free to reach out.
Kind regards,
Jessica Cao
Jessica responded on 19 Feb 2026
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