Jessica Ke is a professional and reliable agent who was responsive, proactive, and efficient throughout the entire selling process. Although the final price didn't quite meet our expectations, it was still a reasonable result given the market. Thank you for your hard work and dedication. Highly recommended.
We recently purchased a duplex that was listed by Jessica. Jessica was professional, friendly, and easy to work with. She kept us informed throughout the buying process and responded quickly to our questions. We’re very happy with our new duplex and would happily recommend Jessica to anyone looking to buy or sell a property.
I would like to express my sincere appreciation to Jessica for her outstanding professionalism throughout the entire property purchase process. From the very beginning, Jessica demonstrated exceptional professionalism, responsiveness, and attention to detail. She kept every stage of the process smooth and stress-free, ensuring I was well informed and supported from contract exchange right through to settlement. Jessica's dedication and proactive communication gave us great confidence throughout what could have been a very complex process. I truly appreciate the level of care and support she provided every step of the way. Thank you again for your exceptional service and for making this experience such a positive one
Jessica and her team were incredibly easy to work with in order to sell my property. The most important element was how well she communicated throughout the process.
Jessica is very professional and knows the market well. She understands the needs from both the seller's and the buyer's perspective to ensure a good process. We highly recommends her for any future selling or buying of properties.
I recently purchased a property listed by Jessica, and she is the best real estate agent I have ever worked with. She genuinely wanted to help me secure the property and made the buying process simple. Her local knowledge is exceptional, and she was always available to answer my questions. Jessica is professional, friendly, and easy to deal with. I truly appreciate her dedication and outstanding service, and I highly recommend her to anyone looking to buy or sell a property.
Our experience with The Agency and Jessica Ke was very disappointing, and I would not recommend them. Communication throughout the sale was poor. Questions and requests were often ignored, leaving us confused about parts of the contract and settlement process. Instead of feeling supported, we constantly felt like we had to chase for updates and answers. The most frustrating issue has been the lack of respect shown after settlement. Our “SOLD” sign remained on the property for weeks after settlement, and despite multiple requests for it to be removed, no clear timeframe was provided or action taken. It felt like our property was simply being used as free advertising for the agency. We also repeatedly requested that our purchase price not be published online from the time our offer was accepted. Those requests were ignored. The price was briefly removed before being posted online again without any communication, despite our wishes. Once again, it appeared the agency prioritised its own marketing over respecting its clients. To make matters worse, I had several interactions with Jessica that I found rude and dismissive. Despite the poor experience, I was repeatedly contacted after the sale asking me to leave a positive review. I had originally decided not to leave a negative review, but after the ongoing issues and repeated disregard for our requests, I felt it was important to share our experience. Overall, we were left feeling ignored and taken advantage of. Based on our experience, I would not recommend Jessica Ke or The Agency.
Jessica and her team kept us aware of market conditions and the progress of the marketing campaign. She brought the campaign to a successful close and to our satisfaction.
Jessica and her team made me feel heard and understood throughout the entire buying process. I really appreciated her quick responses and consistent updates along the way. She was always willing to help with any questions I had, and I valued her ability to consider things from every perspective.
Jessica and her team kept us informed every step of the way including advising us on local market conditions, buyer feedback and offer negotiations.
We had such a wonderful experience working with Jessica throughout the purchase of our townhouse. She was professional, reliable, and genuinely caring. What really stood out were the thoughtful personal touches. She brought coffee to our final inspection, surprised us with a lovely boxed gift to welcome us into our new home, and even gave our little one a toy. She also personally drove to our house to deliver our keys. We would absolutely recommend her 👍
