Our experience with The Agency and Jessica Ke was very disappointing, and I would not recommend them. Communication throughout the sale was poor. Questions and requests were often ignored, leaving us confused about parts of the contract and settlement process. Instead of feeling supported, we constantly felt like we had to chase for updates and answers. The most frustrating issue has been the lack of respect shown after settlement. Our “SOLD” sign remained on the property for weeks after settlement, and despite multiple requests for it to be removed, no clear timeframe was provided or action taken. It felt like our property was simply being used as free advertising for the agency. We also repeatedly requested that our purchase price not be published online from the time our offer was accepted. Those requests were ignored. The price was briefly removed before being posted online again without any communication, despite our wishes. Once again, it appeared the agency prioritised its own marketing over respecting its clients. To make matters worse, I had several interactions with Jessica that I found rude and dismissive. Despite the poor experience, I was repeatedly contacted after the sale asking me to leave a positive review. I had originally decided not to leave a negative review, but after the ongoing issues and repeated disregard for our requests, I felt it was important to share our experience. Overall, we were left feeling ignored and taken advantage of. Based on our experience, I would not recommend Jessica Ke or The Agency.

Jessica and her team kept us aware of market conditions and the progress of the marketing campaign. She brought the campaign to a successful close and to our satisfaction.

Jessica and her team made me feel heard and understood throughout the entire buying process. I really appreciated her quick responses and consistent updates along the way. She was always willing to help with any questions I had, and I valued her ability to consider things from every perspective.

Jessica and her team kept us informed every step of the way including advising us on local market conditions, buyer feedback and offer negotiations.

We had such a wonderful experience working with Jessica throughout the purchase of our townhouse. She was professional, reliable, and genuinely caring. What really stood out were the thoughtful personal touches. She brought coffee to our final inspection, surprised us with a lovely boxed gift to welcome us into our new home, and even gave our little one a toy. She also personally drove to our house to deliver our keys. We would absolutely recommend her 👍

It was a pleasure working with Jessica during the sale of our property. She has an excellent understanding of the market and provided honest, professional advice at every stage. The entire process was well organised and stress-free, with clear communication and dependable support throughout. We are extremely happy with the result and would confidently recommend Jessica to anyone looking to buy or sell a property.

We had a great experience working with Jessica throughout the whole selling process. Her knowledge of the market was highly professional and gave us confidence in every decision. Jessica was reliable, responsive, and managed the entire process smoothly from start to finish. We were very satisfied with the outcome and would highly recommend Jessica to anyone who is buying or selling a property.

Jessica was one of the best agents I have worked with. She was extremely honest with everything and didn't just say anything to win your business. She has a vast amount of knowledge of the market but also very professional in dealing with us. She worked really hard to achieve the best result for us and communicated with us in every step of the way. She was always punctual and greeted everyone with a big smile! I would highly recommend Jessica for all your real estate needs!

Jessica has excellent knowledge of the property market and handled both the seller and buyer professionally. I purchased through her and had a very good experience. She communicated clearly, managed the process efficiently, and made everything straightforward and stress-free. I would recommend her to anyone looking to buy or sell.

I honestly can’t recommend Jessica enough! She helped me so much throughout the whole process and made everything feel way less stressful. She was always quick to respond, explained things clearly, and truly had my back the entire time. You can tell she genuinely cares about her clients and isn’t just trying to close a deal. If you’re thinking about buying or selling, definitely work with her, you won’t regret it!

She was very kind and she help us a lot in our process

Jessica did an outstanding job helping me sell my property. She was always friendly, professional, and quick to respond. Her market knowledge and honest advice made a big difference, and she managed the entire process with great attention to detail. Thanks to her hard work, everything went smoothly from start to finish. I’m really happy with the result and would definitely recommend Jessica to anyone looking for a reliable and dedicated agent