We couldn’t be happier with the result achieved by Jessica Liu, Craig Marshall and the entire team at Marshall Real Estate St Ives in selling our home at auction, particularly given the challenging market conditions. From the outset, the team demonstrated a high level of professionalism, energy and commitment. They developed a clear strategy, communicated exceptionally well throughout the campaign and worked tirelessly to achieve the best possible outcome for us. Jessica, in particular, was outstanding. She was extremely professional, thorough and helpful at every stage of the process. Her attention to detail, responsiveness and genuine commitment gave us great confidence throughout what can otherwise be a very stressful experience. Jessica also brought a very stylish elegance and sophistication to the campaign that we felt really resonated with our target market. She represented our home beautifully and understood how to position and present it to attract the right buyers. To Jessica, Craig and the entire Marshall Real Estate St Ives team, thank you for your hard work, professionalism and dedication. Achieving a sale under the hammer in such a difficult market is a terrific result, and we have no hesitation in recommending the team to anyone considering selling their home.

Jessica was a very professional agent. She was interested and listened to what you had to say and answered all questions in detail which was helpful. Jessica went above and beyond to help, without being pushy. Her knowledge was excellent and she had a great ability to make you feel important. Jessica was a pleasure to deal with and I can highly recommend her if you are trying to find a real estate agent.

We found Jessica and Craig to be absolutely fantastic to work with. They are both genuinely lovely people — warm, professional, highly responsive and an absolute pleasure to deal with. Throughout the process, it was very clear that their priority was representing their vendor and achieving the best possible outcome for them. At the same time, they communicated openly and respectfully with us as purchasers and worked closely with us to reach a mutually agreeable outcome. The whole experience was incredibly positive, and we couldn’t have been happier with the way Jessica and Craig handled the sale. We would highly recommend them.

I first met Jessica seven years ago when I purchased my home, and I was impressed by her professionalism, sincerity and genuine approach from the very beginning. When it came time to sell the property seven years later, I was delighted to work with Jessica again, together with Craig. As I was overseas throughout the entire selling process, Jessica and Craig made everything incredibly easy. They coordinated the necessary maintenance and repairs efficiently and cost-effectively, while ensuring the property was always presented at its best. The styling, photography and marketing were all of an exceptionally high standard. Communication was always smooth, prompt and transparent. Even in a challenging market, they remained committed and continued to put their best effort into every open home, while treating every potential buyer with genuine respect and care. The entire process, from preparing the property for sale through to settlement, was smooth, professional and stress-free. I truly appreciated their dedication, integrity and attention to detail. I would highly recommend Jessica and Craig to anyone looking for trustworthy and professional agents, and I would absolutely work with them again in the future.

I would highly recommend Jessica to anyone looking for a professional and trustworthy real estate agent. Jessica is such a lovely person, always friendly, patient and genuinely helpful. She is very professional, knowledgeable and attentive throughout the whole process. She kept us well informed, communicated clearly and was always quick to respond to any questions we had. We really appreciated her dedication, honesty and attention to detail, which made the whole experience much easier and more enjoyable. Thank you so much, Jessica, for all your help and support. We truly appreciate everything you’ve done for us and would definitely recommend you to anyone looking for a great agent!

We couldn’t have asked for a better team than Jess and the team led by Craig at The Craig Marshall Group. From the outset, their strategy was brilliant. They provided a realistic assessment of the property’s value, set clear and achievable timelines, and gave us honest, practical advice throughout the process. Their deep connections within the local community were also a real advantage and helped create opportunities that made a genuine difference. The sale itself was particularly challenging, as the property was mid-way through a significant renovation. Craig, Jess and the team handled the complexities with remarkable finesse, professionalism and calm. They navigated a difficult situation with confidence, kept everything moving forward and ultimately achieved an excellent result. What really stood out was their combination of market expertise, local knowledge, strategic thinking and genuine care. We always felt we were in capable hands and that they were working hard to achieve the best possible outcome for us. We would highly recommend Craig, Jess and the Marshall Group to anyone looking for an experienced, connected and highly capable real estate team.

Would strongly recommend Jessica and Ryan. They work hard to ensure the selling campaign goes smoothly.

Jess and Ryan organised an amazing purchase experience from beginning to end. From reaching out with an enquiry about the property, the team was able to facilitate an inspection within 2 hours and were great communicators every step of the way. They provided all information I needed and went above and beyond in finding out extra details I requested. Jess and Ryan made communication and negotiation with the vendor simple, honest and an easy process. The buying experience with Marshall is simple, honest and well explained every step of the way. The team accomodated all my needs and made this purchase a positive experience. I couldn't reccomend Jess and Ryan more for any real estate needs!

I always found Jessica to be extremely friendly, open and helpful during my purchase. She went out of her way to accommodate me with extra viewings before purchasing our new apartment and was so helpful and patient during the process. Would not hesitate to recommend her as she just took a lot of the stress away.

Jessica helps us a lot during the whole period and gave us a lot of professional advice stating from the renovation. If we have any problem, she actions very quickly to solve the problem or communicate with strata or building manager. She attended every single inspection and gives us feedback. It is quite difficult time for the property market this year, however she never gives up until the good result. Thanks Jessica, well done, your efforts are much appreciated

Jessica and Craig and the whole team at Marshall Group were incredibly helpful, professional and caring about me and the property I was selling. Jessica was responsive to all my enquiries and as I live interstate I neded people who I could trust. The manner in which both Jessica and Craig responded gave me that confidence. What really impressed me how nothing was too difficult for them and they were very creative in helping me overcome issues that arose. I would highly recommend Jessica and the Marshall Group if you are looking to sell. You will find a group of people under the expert leadership of Craig Marshall who understands the Upper North Shore Property Market better than any one, and agents such as Jessica who is totally focussed on getting the very best outcome for you.

Jessica and her team were fantastic to work with. They communicated clearly and promptly - at all hours - and their professionalism and transparency through each step of the way made the entire process seamless. I am happy with the result and fast turnaround. Highly recommend.