Katie Constable
Katie helped the reviewer sell this property
$490,000
2/15 Skellatar Stock Route
Muswellbrook
DuplexSemiDetached
Disappointed
She was quick to ring to tell us of an offer had be received but no communication from then on …. No email phone call to say the property had sold we only were aware of this as our legal representative had rang to tell us ….. very disappointed with the whole process
S
Seller
Dear Leah,
Thank you for taking the time to share your feedback. I’m genuinely sorry to hear about your experience and understand your frustration with the lack of communication. It’s clear that I fell short of the high standards we aim to uphold.
I want to assure you that this is not typical of my professional service. I should have kept you informed every step of the way, and I apologize for any inconvenience this caused. I will take your comments on board to ensure that future clients receive timely and thorough updates. I have taken time to reflect on this and you can rest assured that it hasn't been taken lightly.
If there’s anything specific you’d like to discuss or if you have any further concerns, please feel free to reach out directly. Your satisfaction is important to me, and I’d like to make things right.
Katie responded on 06 Sep 2024
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