Bought the property from this agent. Lie and misrepresented to us. All air conditioning was broken and he said it's working. When it becomes unconditional seller has to send an electrician to install a safety switch as per Queensland legislation and agreement with us, and that licensed electrician sends us a report t. It's clearly said all Air conditioning is broken! The owner and Agent know that but hide from us. It was a video call inspection from another state. We asked him if the air conditioning was working or not, and he said 2 were working but the lounge room had a remote control issue. Based on his conversation we believe that it was working. Later we found from the report that all 3 were faulty. We asked the agent why misrepresented to us. He did not answer. In the advertising real estate.com, it's also clearly said that there are 3 air conditioners in the home. The next day we received a call from his principal Andrew, he apologized for that and offered us $2500 ( 50%) of the total cost of 5234 because of their mistakes. We didn't accept that offer and asked for full payment. However, the next day property became unconditional then Andrew flipped and said they even not contribute 50%. And also said that they had informed us regarding broken air conditions during the inspection. luckily we had a conversation recording with an agent, when I spoke to him, he replied that QLD court not going to accept the conversation because we didn't inform before recording. Now $5234 costing me to fix because there was lying. From this dramatic experience with Guardian Real Estate Mackay, it is clear that they are not honest and transparent. There is no morality or ethics in their conduct. They are desperate and will misrepresent to the buyer and the seller to achieve their financial benefits. We decided to take this matter to the public, a fair trading and court so that other people become careful from this agent.

Brought a property off Kelsey all went well no issues would recommend.

When it came to closing the deal Kelsey did a wonderful job.

Excellent experience from start to finish. Professional and Pleasant. Thank you Kelsey.

After a couple of hiccups Kelsey managed to get a deal over the line. We worked hard to make it happen in the end.

Kelsey was the agent handling a property in Sarina that we were very interested in. She was accommodating during the entire purchase process and supplied us with all the information we requested. Thanks, Kelsey, for all your support in your communication with the vendor

Kelsey was very professional and kept us informed all the way. This was very important to us as we live intersate and it's not always the way some people operate, so we thank Kelsey for that extra effort. We had no worries as Kelsey and Gardian Real Estate took care of everything.

Kelsey was lovely to work with when buying my first property. Since she was on leave when I first made the enquiry regarding the house, I ended up dealing with 2 agents, and I believe if I was just communicating with Kelsey alone from the beginning it would have been an even better/smoother experience. My one recommendation is that having 3 people/agents attend a viewing could be very daunting to some people, especially a first home buyer, and I’m just very glad I had brought someone along with me so I could still take the time to go through the property properly, otherwise I would have been too overwhelmed to notice a lot of things just from there being 3 people standing there waiting on me. Thank you for all your help Kelsey, I am very happy in my new home!

Kelsey and her team provided an exceptional selling experience. Her team ensured we were kept updated and secured an above listing sales price for us! The service did not end once contracts had been exchanged. Kelsey also assisted us with engaging contractors for a settlement cleans and yard maintenance. We would not hesitate to recommend Kelsey and her assistant Pat to anyone looking to sell a property.