STAY AWAY !!! Should be a 0 star!!! As a first-home buyer, my experience with Kim Ryan and Natalie Leaver at LJ Hooker Edge Hill was extremely disappointing. Communication was poor throughout the entire process, especially when serious issues emerged just before settlement. We were repeatedly left chasing answers and felt that transparency was lacking when it mattered most. The removal of the “For Sale/ Sold” sign before settlement was another frustrating experience. When we asked for a replacement so we could take a photo to celebrate buying our first home, we were told we would have to pay for it ourselves. What should have been an exciting milestone became an incredibly stressful and frustrating experience. We felt unsupported, uninformed and that getting the sale completed was prioritised over keeping buyers properly informed. Based on our experience, I would not recommend dealing with this agency.

Kim was amazing, she worked very hard to get me the best outcome in selling my property and kept me well informed throughout.

Maker knowledge good .. energy.. passion for good outcomes

Kim was well informed as regards market values and generally. She was alert to our excitement and anxiety's and kept us fully informed of developments throughout, calling us with updates, even during 'out of hours' times. Kim was a pleasure to deal with and I have no hesitation in recommending her to others.

Thank you for recognising Kim within your team for the wonderful service she provides! We would love to recommend Kim Ryan and the LJ Hooker Edge Hill team. Kim was able to sell our house in under 3 weeks (from open house to contract signed). Kim is very trust-worthy, efficient, professional, open and honest and a specialist in the real estate business. Kim provided context on the local market, looked at options, and troubleshooted to achieve a successful sale. Kim made recommendations enabling us to make informed and educated choices regarding the sale of our family home. Kim communicated with us regularly and we appreciated the fast turnaround on actions required. We were really happy with the streamlined process and support we received from Kim. As we were not living in the local area - Kim supported our tenants/us through the practical selling process on the ground; Kim exceeded our expectations with communication being paramount to us. Nothing was too much trouble; Kim assisted us with finalising requirements after building and pest inspections making timely updates to ensure we met all contract time-frames. Thank you so much Kim for your hard work - it was a great experience working with you!

From the time of signing with Kim, we knew the sale of the house was in good hands...and we were right! Kim is the ultimate professional and knows her job. From the initial recommendations re house and land, eg. stylist, arborist, house and pest inspections, to COVID-induced adjustments to sale eg. videos, Facebook virtual tours, Kim was tireless and gave 200%. We also appreciated the timelines which helped us with time management priorities. Negotiating the COVID environment gave her opportunities to globally explore further initiatives and we, as her clients, benefitted. I would highly recommend Kim to any prospective buyer or seller.

Kim’s knowledge and professionalism with selling our property was first class. I would recommend her to others.

Kim we were more than happy to have you help us purchase the Edge Hill Apartment at Collins Ave. Everything was as you told us about good outcome for us and if there is another property we were interested in we would not hesitate to contact you.

Selling with Kim Ryan was a pleasure. She has excellent communication skills and provided me with sound advice through each stage of the process. She is very organised and professional. Kim was recommended to me and I recommended her to others.

A great experience and very efficient at helping me purchase my property

Dealing with Kim was a great experience in all aspects. Her communication to initiate and resolve details around the sale, with a rather short settlement period, over the Xmas/New year period was excellent and highly professional. Kim Is highly recommended and I would engage her as sales agent in the future without question.

We chose Kim Ryan to sell our investment property in Redlynch Valley. It was once our home that we had built so there was an emotional connection to it for us. The other thing was that we lived on the other side of the country. So for this to work we needed someone who could understand our needs and effectively communicate all aspects of the sale. We had spoken to a couple of other agents but found KiM to be the most relatable to us. She is an effective communicator and went above and beyond to get the job done. We knew what was happening at every stage. She alleviated alot of stress normally associated with selling. I would highly recommend Kim Ryan to anyone thinking of selling their home.