Thank you for taking the time to share your feedback about your recent home purchase experience with us.
I would like to address the concerns you raised in your review. Throughout the home buying process, I facilitated three inspections to ensure that you had ample opportunity to thoroughly examine the property. I made it a priority to be transparent, informative, and supportive during our dealings.
During the inspections, we discussed various aspects of the property, and I provided all available information to assist you in making an informed decision. However, it's important to note that the final inspection serves as a key opportunity to verify that all appliances are in working order. The only items flagged during the final inspection were your requests to relocate the letterbox and install bidets on the toilets.
It's unfortunate to learn that you've encountered issues post-purchase, and I genuinely empathise with any inconvenience you may have experienced. My intention was always to facilitate a smooth and pleasant home-buying process for you and your family.
In real estate transactions, it is customary for buyers to conduct due diligence, and I encourage clients to thoroughly inspect the property during the provided opportunities. While I strive to address any concerns that arise, the final decision to proceed with the purchase ultimately rests with the buyer.
I regret that you feel dissatisfied with your experience. Thank you again for sharing your perspective.
Kristen responded on 16 Feb 2024