Lachie helped the reviewer sell this property

Item: Lachie Mulholland
Rating: 1
Author: Seller - Allyson

Price not available

13 Gillespie Street

Wandal

House

4 days ago

Verified Review

“Promises plenty, but falls short on delivery!

Unfortunately, my experience with this agent was extremely disappointing. As the seller, I expected to feel that my agent was representing my interests, but too often I felt he was working more for the buyer. Information wasn’t forthcoming, and once the contract was signed and Harcourts secured the rental management for the buyer, I felt my interests became even less of a priority. Repairs required for settlement was most frustrating. I trusted his recommended tradesperson after being assured he had experience project-managing this type of work. Instead, there were delays, poor communication and unfinished loose ends, while I felt completely removed from a process I was paying for. Very confident and very good at selling himself, but unfortunately, in my experience, the communication, follow-through and capability didn’t match the promises. A very disappointing experience and I would not use him again.

Seller - Allyson

Seller

Thank you for sharing your feedback. I’m genuinely disappointed that, despite the successful outcome, you felt unsupported. The building and pest inspection uncovered failed bathroom waterproofing in a relatively modern home, a significant and unexpected issue that placed the contract at risk. As you had already moved out, I assisted locally by sourcing trades at short notice, having the works prioritised and helping coordinate the rectification. I acknowledge the changing timeframes were frustrating. The bathroom went from being stripped back to completed in approximately three weeks, an exceptionally compressed timeframe involving demolition, re-sheeting, waterproofing, tiling, plumbing and custom glazing, with multiple independent trades working in sequence. While anticipated dates can be provided, firm dates are not always possible when each trade depends on the previous stage being completed. The only item extending beyond the original settlement date was the custom-made to order shower glazing. My communication with the interstate buyer was intended to protect your interests by keeping them informed and committed while these unexpected works were completed. With only one bathroom and the property intended as an investment, settling without a functioning bathroom was understandably a concern. The Harcourts property manager was appointed by the buyer before settlement and was already familiar with the ongoing works, providing continuity rather than introducing another third party. This was the purchaser’s decision and did not change my responsibility to you as the seller. Ultimately, we retained the original buyer, navigated a significant issue, achieved a record sale result for the area and settled approximately two weeks after the original settlement date. I regret that the experience did not feel as positive as the outcome and wish you all the best.

Lachie responded on 21 Sep 2026