Hi Pauline
Thank you for your feedback and for the kind words regarding the market knowledge and negotiation process. We are also pleased to have achieved the highest sale price for a three bedroom home in Wonthaggi this year on your behalf.
Regarding the additional conveyancing costs, these arose because settlement was delayed by twenty four hours as a result of the property not being vacated on the agreed settlement date, which caused additional costs and inconvenience for the purchasers and required extra work from your conveyancer to resolve.
This was not an increase to any fee originally quoted by our agency, and we are sorry this was not made clearer to you at the time. We appreciate you working with us again for a second time and wish you all the best in your new adventure.
Leo responded on 19 Aug 2026