We're first home buyers and I just visited this house two days after I arrived in Newcastle. I came to the inspection to learn that the house was already under offer. Maria explained to me the situation and told me if the buyer cannot get their loan approved in time, the house would be back on market again. I really liked the house but have a little hope that it will be available again. But one week later, this did happen and I had a chance to give my offer to the house that I love. Maria did a great job of explaining the situation and constantly provided the support that I need. Her response to my email/message was usually very quick and helpful. I have contacted a number of agents for other houses that I was interested in at that same time but I didn't not receive the kind of response that I have from Maria. If they did, I probably already bought another house in that same street.