Markus Farrell
Robbed of the buying experience
Extremely disappointed as a first home buyer, we felt as though because our purchase wasn’t a multi million dollar property we were treated like it was nothing. The agents never got a sold sticker for us to put up on the sign board and it was already picked up before settlement so we couldn’t even get a photo. I’ve seen on their socials they give buyers presents and we received nothing. It may seem small to the agents as they do this every day but we are left feeling robbed of the whole experience.
B
Buyer
Hi Alyssa,
Thank you for sharing your feedback with us. I'm truly sorry to hear that your first home buying experience with us fell short of your expectations. Every client and transaction is important to us, and it's our goal to make everyone feel valued and appreciated, regardless of the purchase price.
I completely understand how the little things, like a sold sticker or a congratulatory gesture, can make a big difference in celebrating such an important milestone. It's disappointing to know that we missed those opportunities with you.
Please know that I am taking your feedback to heart and will be discussing with our team how we can improve and ensure that every buyer receives the special experience they deserve. If there’s anything specific you would still like to address or discuss, feel free to reach out to me directly. I would love the chance to make it right for you.
Thank you again for bringing this to my attention and for giving us the chance to learn and grow from this experience.
Markus responded on 26 Jan 2026
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