Martin Hood
Martin helped the reviewer buy this property
Price not available
22 Noblewood Crescent
Fernvale
House
Stressful and frustrating
From the onset and throughout our purchasing experience stressful doesn’t even begin to explain our ordeal. From turning up late to inspections, making us feel bullied into making an offer before viewing, making us feel belittled and rushed. I wouldn’t wish this treatment on anyone. Our new home was tenanted and when we choose to use a different managing agent we received a rude email asking why we didn’t go with Martin. Each meeting after this snide comments we made regarding this also. We were made promises that were not kept and are now fixing items in our new home that were meant to be done prior to settlement. Would not recommend dealing with Hood realestate.
B
Buyer
Thank you for taking the time to send through a review and I take it that you have now been able to terminate the current tenants lease and move into your new home? It is extremely disappointing to hear your thoughts however, I do believe my service to both Chris and yourself and your extended family matched your attitudes expressed to me at the time. To clarify, I met you and your family multiple times at the property of which I was 5-10 minutes late on one occassion which I apologised coming from Brisbane to meet you. I believe you had arrived early so it may have seemed longer for you. I informed both Chris and yourself of the tennacy, length of their lease, details from the managing agents in Darra, discussions on maintenance that the tenants advised us all that they had made with the then current owner and his managing agent. After your Building and Pest Inspection you were able to successfully negotiate and accept a reduction off the contract price to go towards the garage door rectification. The market in Fernvale has been extremely busy with buyer enquiry not just from locals but interstate and intrastate. All interested buyers who missed out on purchasing your new home were also made aware of this too by myself, hence why I supply a current up-to-date Comparative Market Analysis to allow prospective buyers to understand values close by to the subject property so they can make an informed decision which enabled you to decide to sign your contract and make your offer with your terms. I apologise if you felt that you were frustrated by the purchasing experience which is difficult for all parties at present in this current market and that you felt belittled and rushed, as I pride myself of my 28 years of customer service and to receive your negative comments is upsetting for me. I sincerely wish you well in your new home and hope that you have many happy years there.
Martin responded on 19 May 2022
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