We had a great experience with our agent when purchasing our new property. She was very responsive throughout the process, always easy to communicate with and happy to answer any questions we had. She made the whole process straightforward and as stress free as possible, and we always felt like she was genuinely trying to help.
Mel’s communication was continual and informative. She made me feel like I was her only client. Her empathy and thoughtfulness were unending. I will recommend Mel to all and sundry.
Mel has great communication and negotiating skills. We received regular updates and full and frank disclosure. She achieved an excellent result for us and we would use her again. Well done Mel.
Melissa is an exceptional communicator and a true partner in the selling of my property. Melissa is responsive, knows the local market and proactively follows up everything every step of the way throughout the transaction. Nothing was too much trouble for her. From the initial consultation to settlement day, Melissa's attention to detail and tenacity ensured a great result in a tough real estate market. I would highly recommend Melissa for your real estate needs. Melissa inspired confidence at every step of the process.
Mel was fantastic. She was the lead agent on the house we purchased and then our agent on the house we sold. Her communication style is open and honest. She's very knowledgeable about the market and what the market was looking for, a complete professional and always available to provide advice, answer questions and give honest opinions. She went above and beyond to ensure all the little details of our sale were perfect - from the positioning of the furniture and artwork, to vacuuming carpets, to even sewing up a curtain. She promised us a timeframe and achieved that timeframe which made an intense process just that little bit easier. And she happily incorporated the complexities of our life - ten month old toddler, two dogs, working night shifts - into the sales campaign without any impact on the final outcome. If we ever sell again, we'd definitely use Mel.
Mel was friendly warm, efficient and concise with her communication. She worked hard to get this over the line for us the buyer and the sellers on a tight time frame! I would work with Mel again
We are extremely happy with the service we received from our selling agents and the entire team. They truly went above and beyond throughout the whole process. Communication was outstanding, we were kept informed every step of the way. As interstate owners, the house had been tenanted for the past 10 years. Melissa and Tomas guided us on what was required to update the property and present it at its best for sale. Being locals they understand the market conditions and were able to guide us with price point. They organised quotes and coordinated all the tradespeople, including painters, new carpets, landscaping, fencing, door repairs, tree trimming, styling, the list goes on. Nothing was ever an issue. We were regularly updated with photos showing the progress, which gave us great peace of mind living interstate. Time was of the essence to get the house ready to showcase, Melissa drove this to make it happen in record time, liaising with all the different trades to ensure everything ran smoothly and efficiently. We never had to chase anything up everything was handled professionally and seamlessly. After every open Melissa would call to give a detailed rundown of potenial buyers who attended . Office staff followed up with emailed reports. Tomas watered the lawns a couple of times a week while the campaign was running. He did it as second nature. That level of care and attention made the whole experience seamless especailly living interstate. Their professionalism, thorough approach, and genuine care gave us complete confidence during the sale of our house. We highly recommend them to anyone looking to sell and will absolutely use them again to sell another house in the future. Thank you Melissa and Tomas it was a pleasure to have you sell our house.
Melissa was so helpful from start to finish. Couldn’t fault her service, knowledge, and communication. Honest buyer connection and genuine in her approach.
Mel kept us informed at all times with open houses and interested buyers. Very professional and very well presented. Very knowledgeable .
Couldn't be happier with the service provided by Melissa and Suzana. A+++ skills, communication, market knowledge and professionalism. Thanks
We had a fantastic experience working with Mel and Suzana from RE/MAX throughout the home buying process. They were incredibly helpful, thorough, and always made sure we understood every step along the way. Their attention to detail, professionalism, and knowledge made the entire experience smooth and stress-free. On top of that, they were both genuinely kind, approachable, and a pleasure to work with. We’re so grateful for all their support in helping us purchase our home and would highly recommend Mel and Suzana to anyone looking to sell a property.
Very profession ,very helpful .
