Great communication and went beyond of what I expected

Michael provided comprehensive advice on preparation of my property for sale, including providing excellent tradesman to improve its appearance. He was friendly, punctilious and had comprehensive credible answers to all of my pre-sale queries.

We are extremely happy with the level of service provided by Michael and the team at Luton. The process from having our offer accepted through to settlement was made so easy and Michael was always available to help with all our questions and requests along the way. We love our new home and would recommend Luton to all our family and friends in the future.

When all was said and done he explained things in simple English and made sure that I was informed about what was required and exactly what I needed to do.

Michael and his team helped my father me and I sell the family home. They were diligent at every step of the journey - giving opinions on value, lining up trades to fix things, etc, etc. Nothing was too much trouble and service was prompt and courteous. We are very thankful.

Michael and Ky were super friendly and helpful on the day of the auction. We also really appreciated the help and advice and from Mel and Kelsey who helped put us at ease at would have been a very daunting time, buying our first home

Michael is a huge asset to Luton in many ways. He is smart, knows his job well, is straight to the point and above all knows exactly what a customer wants. There was no hassle dealing with him. Over the past few months I have seen him talk to various people at various house openings and auctions. He is so versatile and mingles so well with every age group from a child to an 80-year-old. He is polite and caring towards all the people he comes across. Michael has been extremely accommodating helpful and flexible in letting us view the house a few times prior to settlement. This has helped us a lot with starting our renovations as early as possible. While "Good" customer service seems to be a rare thing these days, Michael is a true breath of fresh air. He is a true credit to Luton and a great front face for it too.

Michael and his team are excellent. His knowledge of the housing market and communication skills are first class. For over 18 months Michael kept me up to date, monthly, on trends in the Canberra housing market. He is the first Real Estate Agent who has done this for me. Michael and his team worked very hard to get a great result for me, which is much appreciated.

We sold our townhouse through Micheal’s team Luton recently. The whole procedure was so smooth and pleasant. Michael and Ky are nice and energetic young gentlemen who organised the open home and auction for me with minimised pressure. I especially appreciate that they released my pressure about the auction at the pre-auction meeting. The house was sold at a price we are all happy with in the shortest time we can expect. We would not hesitate to sell our another property in Canberra with them in the future.

Michael estimated a good starting price for my house, his optimistic level of confidence worked well for me . he is a popular person in the Canberra real estate market, therefore he is busy, his availability was a problem at times, so you need some patience with him, but eventually, we all got the best outcome.

We got a great service from Michael and his team. We didn't have to worry about anything during the process and less than 3 weeks, all sorted. We recommend Michael and his team to anyone who is expecting a great deal.

Dealing with Michael and his team (Mel and Ky) throughout the buying process was easy. Amazing service through the purchasing period and even after settlement. Would highly recommend!