Experienced, professional, friendly and super committed
Monique instilled confidence in us from day one as it was clear from the start that her customer service, can-do attitude and local knowledge are exceptional. We needed to sell a deceased estate very quickly (by long distance) and Monique facilitated this perfectly, consistently going 'above and beyond' to ensure expedited yet meaningful engagement, property preparation, approach to market and negotiation phases.
Her willingness to test the market and ability to maintain a realistic yet honest approach ensured the maximisation of profit and the best possible outcome. No issue was a problem for Monique. She was always approachable, on the front foot and made everything happen without being prompted. The house was polished and on the market within a week of the tenant vacating; competitive negotiations were completed between multiple parties within 1.5 days of the open house; and contracts for sale were unconditionally exchanged less than a week later.
Monique possesses exceptional standards of customer service. A week after the house had been sold and contracts exchanged, an expiring faulty smoke alarm was distressing the neighbours. Remarkably, despite being on leave, Monique contacted me, identified a solution and then, when this solution fell through (out of her control), she drove across the Illawarra on the same day and fixed it herself!
Thank you to Monique for making this a pleasant experience and smooth transaction, while addressing any issues that popped up and ensuring a great outcome! We highly recommend Monique and would definitely engage her services again without a second thought.