Nancy Ying Xiong

I had a very disappointing experience with this agent. Throughout the selling process, communication was poor, and I often found myself chasing for updates. When I had concerns or needed advice, I did not receive the level of support, responsiveness, or professional guidance I expected. Rather than listening to my concerns and working towards solutions, I often felt they were dismissed. One example of this unprofessionalism occurred when we disagreed over the interpretation of the buyer's offer. Instead of discussing the matter professionally or helping clarify the situation, she abruptly hung up on me. From that point on, there was no further communication or attempt to resolve the issue, leaving me feeling unsupported during a critical stage of the sale. To keep the transaction moving forward, I had to seek assistance from the agency's principal. Selling a home is one of the biggest financial decisions most people make, especially in a challenging market where sellers depend heavily on their agent's expertise, communication, and commitment. Professionalism, honesty, accountability, and timely communication are essential. Based on my experience, these expectations were not met, and I cannot recommend this agent.

Very appreciated Nancy handle the whole sale so professionally, her responsiveness and attention to detail were impressive, her market knowledge really helped to achieve a great deal in a tough market.

Very friendly, polite and professional sales representative.

Very dedicated and always happy to communicate with buyers after inspection. Has a lot of market experience and can offer good advice for changes.

Nancy was fantastic.

Nancy Ying did an outstanding job selling my home — not only did she achieve the price I was hoping for, but she also went the extra mile by communicating with me in Shanghainese. That personal touch made the whole process so much smoother for my family. I truly appreciated their professionalism, cultural understanding, and dedication to getting the best result. Highly recommend!