Neil helped the reviewer buy this property

Item: Neil Hawkins
Rating: 1
Author: Buyer

Price not available

16 Capstone Rise

Blackstone Heights

Other

9 months ago

Verified Review

Super unhappy, poor customer service.

I tried many times to contact Neil and ask questions, he always palmed me off and never gave an adequate reply such as never gathering the information i required and referring me elsewhere. It was his coworker from another agent who helped me in the sale and I wouldn’t have purchased the land without her help instead. Neil never gave any recognition for her assistance and took the sale for himself when if it was left to him I wouldn’t have purchased the land at all. If it wasn’t for his coworker he wouldn’t have gotten the sale and the other person deserved recognition. Super unhappy with his service and never explained the situation or circumstances therefore felt he never cared and never wanted the sale in the first place.

Buyer

Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience did not meet the level of service you anticipated. The agent in question has 248 reviews with an average rating of 4.9 out of 5 (Including 230 5 star reviews), so your feedback is an anomaly. However, we have completed a full review of all correspondence, and our policies and procedures were followed throughout the process. That said, your feedback has highlighted a shortfall in service, and we take this seriously. We have implemented a new process to reduce the chances of this happening again and ensure all clients feel fully supported. We also want to acknowledge the contribution of the other agent who assisted you — it’s important to us that credit is given where it’s due, and we’re grateful she was able to support you during your purchase. We appreciate you taking the time to chat on the phone and bringing this to our attention to help us continue to improve. — Harcourts Launceston

responded on 27 Aug 2025