Nola helped the reviewer sell this property

Disappointed

Appalling communication and experience. Approved countless extensions for new buyers, even after my mum said no more extensions. Nola only called 2 days after settlement to make sure it actually went though and this is because money was released to my mum so she could use this as a deposit on her new home. Nola got paid the moment the deposit was released and as a result didn’t care for the remaining duration of the sale! Myself and my mum left countless messages and sent emails in regards to organising pre handover inspection for the new buyers to which she refused to return any phone calls or respond to emails. There was no communication on the day of handover (settlement) My mum was having to get information and insight from her conveyensor as to what was happening throughout the process. And also insight from the real estate agent who she purchased her new home from. Huge percentage charges on zero effort made. More then any other real estate locally. Wouldn’t recommend at all!!! Absolutely disgusting customer service. If you want quality customer service, with attention to detail...I would highly recommend looking elsewhere.