Nyree Cartwright's reviews
Nyree Cartwright

Nyree Cartwright

  4.5   (42 reviews)

2 Maynooth Drive

Nyree helped the reviewer buy this property

Nyree Cartwright
$355,000
2 Maynooth Drive
Norlane
3
1
2
House

over 5 years ago

Would give 0 if it allowed it

Where do I start on my review of Nyree. From the moment we stepped foot in the house at the initial inspection, we were greeted with arrogance and indifference. As if we were bothering her by existing and enquiring on the house. I dreaded the whole process from beginning to end and having to communicate with her. She is not understanding, not accommodating and does not have even the most basic of skills required for a "customer service" or "sales" role. They say that people buy from people they like, I'm definitely NEVER putting another commission check in the pockets of Nyree. If it was up to me, i'd make sure she didn't get this one either. Perfect example of Nyree's customer service: the settlement of the property is due to happen on a Friday and we wanted to pick up the keys on the Saturday. Nyree advised they can only be picked up Monday-Friday 9am-5pm. No problem, we'll be there 5pm (we work, so that means we have to take leave to go, so we wanted to avoid that if possible). Nyree's response to this was to tell us to make sure we're not late, "as the receptionist leaves at 5pm and no one will be there after that". Keep in mind we need to travel over 70km's to go pick up the keys and she knows this. I've bought other properties in the past and have never EVER come across anybody that is as useless, unaccommodating, rude and full of themselves as Nyree. She has added no value to the purchase of the property nor has she made the experience an easy or pleasant one. If you're looking at buying a property from her, prepare yourself!

B
Buyer
Nyree
I am very sorry to hear that your buying experience fell short of the high standards of myself and our Agency. Unfortunately, when you tried negotiating and threatened me with a bad review as apart of the sale of this home to secure it for a certain price, I found this to be a complete insult and not something I will negotiate on. I assure you that we value our clients and take pride in providing exceptional service. I was more than a little shocked by your review as I felt our agency has complied with your requests in a prompt manner including on 3 occasions accommodating you on a Saturday when there are back to back appointments scheduled either by waiting up to 40mins for you or sending another agent to meet with you when you had been stuck in traffic or unable to make an appointment to ensure we could get you through the home. We negotiated on the contract to ensure both parties were satisfied and communicated with you regularly for a smooth transition to the settlement date. This is clearly evident with the excellent feedback I have received from the vendor of this home and countless others. I wish you all the best with your new home. To all my Past, Current and Future clients. I would like to thank all of my customers that have taken the time to leave a Positive review. At Hayeswinkle we have been involved in realestate for over 20yrs and we strive and pride ourselves on excellent customer satisfaction. We sell over 1000 homes per year and unfortunately we have a very small number of past clients that have decided to leave a negative review. We aim for 100% customer satisfaction, unfortunately that is not always possible. We welcome all of our past and future clients to contact us to discuss any of our reviews Good or Bad. Best Regards Nyree Cartwright.
Nyree responded on 22 Aug 2020

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Nyree Cartwright
Nyree Cartwright

Sales Consultant

View profile   4.5   (42 reviews)
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