We recently bought a property in which Olivia was the selling agent. The process in buying property is never easy. But is saying that we felt confident that all communication, and negotiating was being dealt with in a professional manner and all the boxes were being ticked throughout the process. Due to Olivias wealth of knowledge in the area, we had the confidence to take the plunge and secure the deal for our gorgeous new home, which we are so proud of.

Selling our house has been a great experience from before we actually knew we were going to sell through to being able to put the sold sticker up. We were advised of the process which was followed to a tee, down to having our buyer before we even went on the market! Nothing was too much trouble and all our question we answered, so it was a no stress experience. We went on the market earlier than planned and sold 16 days from then. So excited to have sold our house and can’t thank Olivia enough for being there with us.

I have developed a great relationship with Olivia since first meeting her about 18 months ago. I have always enjoyed her chats when she was touching base with me over that time to check in on how our house search was progressing. I thoroughly enjoying purchasing our new home through Olivia. I have always found her to be polite, prompt, honest and down to earth. She is a valuable asset to the One Agency team.

When we first met Olivia she quietly listened to our opinion on price and method of sale. Also when inspecting our home she didnt 'gush' , rather complimenting us on the condition of the house while offering some constructive advice on presentation inside and out. We were very happy with our selling price and the fact it only took 2 weeks to sell in a higher price bracket. All in all we coudn't recommend her and ONE AGENCY highly enough !!

I found Olivia to be a fantastic communicator throughout the process of my recent purchase. While she acted professionally on behalf of the vendors she was also knowledgeable and honest in providing myself, a hopeful purchaser, the information required to be a successful purchaser. I expect with this professional conduct Olivia has a promising career ahead in real estate.

We recently had the pleasure of meeting Olivia through the sale of our house. From the first meeting we found her to be very professional with a manner that made you believe everything she said with regard to the house sale . Her communication skills,approach to all things to do with the sale both during and after the house was sold were impeccable. Olivia obviously loves her job and this showed through during the whole process whether it was phone contact meetings or emails you knew that Olivia was on your side. I would thoroughly recommend Olivia as a wonderful choice as agent to anyone looking to buy or sell a property in the area.

Olivia was professional and very helpful throughout the entire experience

It is never easy when it comes to selling one’s home. Whilst it can be an exciting time, it can also be one of the most harrowing periods in one’s life. Having built my home in Torquay Victoria some years back, it was now time for me to sell and move onto the next chapter in my life. Having been in sales & marketing for many years, my expectations were high when it came to selecting a suitable Real Estate Agent. Over time, I have dealt with a number of the agents in the region, many of whom should not be in the business of selling real estate. It wasn’t until I came into contact with One Agency - Shaun O’Callaghan that my faith in Real Estate Agents was restored. In particular, it was my dealings with Olivia Swann (Sales Consultant) that made the whole process less challenging. Olivia’s presentation, dedication and professionalism is second to none. The lines of communication remained open regardless of the time of day. If anyone is looking for a highly professional team, then look no further than contacting Olivia Swann of One Agency - Shaun O’Callaghan, Torquay, Victoria, 3228.

Olivia's customer service was excellent always keeping us informed of properties that were coming up on the market, always wanting feedback, transparent and never pushy. Oliva has a lot of knowledge of the Torquay market. We thank Oliva and One agency for making our dream of owning a house in Torquay come true. If we were to sell or want to buy another property in the future within Torquay we will definitely go straight to Oliva. Thanks and well done One Agency for all you have done to make purchasing our house feel as stress free as possible.

Olivia’s communication was outstanding and she always did her best to meet our needs and make the process easy for us.

We purchased an investment property in Torquay through Olivia and the OneAgency team. Olivia knew the local market inside out and was great to deal with as a buyer. She responded promptly to all our questions and was a trusted intermediary through the negotiation process and through to closing a deal. We would happily recommend Olivia as a great estate agent to buy or sell with.

Olivia dealt with our initial enquiry and followed up with the vendor to provide answers to our questions and organising an individual open time prior to taking our offer to the vendor. She conducted herself in a professional manner and displayed competency with all our dealings, from initial enquiry to contract.