Our first impression of Pauline was that she was very professional and genuine in her approach and this was validated throughout the marketing of our home. Operating in a team with Matthew Karatau, she gave a candid and honest appraisal. Pauline was punctual, reliable, hardworking and straightforward. She kept us informed on open house inspections and provided weekly updates. The advertising was well presented, well placed and cost effective. We cannot speak highly enough of Pauline and Matthew and would thoroughly recommend them to anyone considering buying or selling their home. Robyn and Steve Starkey

We were extremely happy with the service from Pauline. She was very considerate of us and worked hard to obtain the best price for our apartment. Pauline gave us regular and honest feedback and we had complete faith in her ability to sell our apartment. Pauline is the sales expert at Mariners Reach and we wouldn't have considered using anyone other than Pauline.

Pauline was extremely professional at all times. Not only this, she was personable, warm and friendly and I felt she had our best interests at heart. She is also a very genuine person and I believe she wants the best outcome for both parties. She was well supported by her assistant Matthew who added an extra level of service to our experience and we would highly recommend them both for anyone selling or buying a house.

Pauline Karatau supervised the sale of my unit at 15/96 Oxlade Drive New Farm in May 2016. This was a very high stakes financial operation for me, so I interviewed half a dozen prospective real estate agents, both locally and out of the city, starting in November 2015. I chose Pauline to handle the sale because I became convinced that she had the best blend of personal skills and business skills to get the best and safest outcome for my family and I. I am pleased with the processes she oversaw. She and her support team of Jez Griffiths and Mathew Karatau gave me invaluable advice on how to prepare and present the property. They were very sensitive to my family's needs and my emotional position, I had lived here for 17 years and moving on was not a simple cognitive process for me. Pauline ran a very professional marketing campaign. She was very attuned on how to present the property in the best light and to a wide potential pool of buyers, without excessive expense. Unfortunately, the market had its confidence shaken half way through the marketing campaign with the calling of a federal election, speculation about the future of negative gearing in future governments and negative press about a unit glut, and potential property bubble. Despite these challenges, Pauline and her team were able to secure a quick sale at a reasonable price. I put this success down to her tenacity and her ability to develop the trust of her clients and in that way assure them of the longer term security of their purchase of my property. Considering the external market challenges involved, Pauline did a great job. I think this was a win win outcome for the purchasers and the vendors. My family and I need to thank Pauline, Matthew and Jezz. Dr Stephen Norton 26 June 2016

I found Pauline friendly, helpful and not pushy unlike other agents I have had acting on my behalf in the past. I was very satisfied with the level of service offered by Pauline and her assistant Matthew.

Pauline and Matthew were outstanding from our first meeting. If there was a rating higher than excellent then that would be applicable to the level of service given by Pauline and Matthew. Our experience was outstanding and I know we would never use another team again other than Pauline and Matthew.

Pauline and Matthew were both excellent to deal with throughout the purchase of my property. They were always available to assist and provide any information I requested. Thanks to Pauline and Matthew Karatau for making the purchase of my property an extremely pleasant experience :)

Pauline exemplified professional service and provided salient advice throughout the process. In her absence, Matthew Karatau aptly handled all other matters.

Pauline's strong record for achieving Mariners Reach sales close to the properties' list prices, coupled with her commitment, poise, professionalism and intelligence was my reason for selecting LJ Hooker, New Farm. If Pauline had been working for another agency, I would have listed the property with that other agency.