Popular and professional

We had a property which had council notice as well as insurance claims involved. Payal guided us through the process and not only got us a great price that we were expecting, she did it while off market along with managing expectations from both sides due to changing laws about negative gearing. She also recommended us the conveyancer that can inform the buyers about property condition so that buyer can make a informed choice. 100% recommended as your next agent if you want a great and honest advice.

Excellent service and seamless process end to end

Good communication throughout the process

I sold with The Roof real Estate,very happy ,great service

Choosing a property manager and sales agent comes down to trust, communication and knowing your interests are being represented. Unfortunately, our experience with The Roof Real Estate fell well short of those expectations. The property was managed as a rental for around two years before being listed for sale. Throughout both stages, communication was inconsistent. Updates often required follow-up, return calls were delayed or never received, and we frequently felt we were driving the process rather than being supported. When the tenants vacated unexpectedly, leaving possessions, damage, cleaning requirements and unpaid rent, we expected the agency to take control. Instead, much of the responsibility fell back on us. The cleaning and maintenance contractor engaged by the agency repeatedly failed to complete the agreed work to a satisfactory standard, yet the quality was continually defended. My family and I ultimately spent considerable time deep cleaning, repairing and presenting the property ourselves so it was ready for sale. The sales process was handled fairly from an administrative perspective, but we questioned whether our interests were being fully represented. The property was advertised between $599,000 and $630,000, yet the first genuine offer of $570,000 was quickly recommended for acceptance. While we understood the market conditions had recently changed (CGT and Negative Gearing) we accepted due to other circumstances, but felt there was limited negotiation to improve the outcome. The biggest disappointment was the customer service. After settlement there was no phone call, message or acknowledgement following what had been a lengthy and stressful process. That lack of follow-up reflected our overall experience. I don't expect perfection, but I do expect clear communication, proactive management and confidence that an agency is advocating for its client. Unfortunately, that wasn't our experience, and I wouldn't choose to engage this agency again.

Very happy with Payal's service! She sold my property off-market with a quick and smooth process. She was transparent throughout and kept me informed every step of the way. I highly recommend her to anyone looking to sell or rent their property.

Payal Arora and Khusboo from The Roof Real Estate provided exceptional service throughout the entire process of purchasing and leasing our property. They were professional, knowledgeable, responsive, and kept us informed every step of the way, making the experience smooth and stress-free. What impressed us most was how quickly they secured tenants—our property was leased within just a few days of settlement. Their dedication, market knowledge, and commitment to achieving the best outcome exceeded our expectations. We highly recommend Payal and Khusboo to anyone looking for a trustworthy and hardworking real estate team. Thank you both for your outstanding service!

I would like to express my appreciation for the exceptional service provided by Payal throughout my property purchase journey. From the outset, Payal demonstrated a high level of professionalism, expertise and integrity. She has a thorough understanding of the market, attention to detail and communicates clearly. She handled every step of the process efficiently and with transparency. What particularly stood out for me was her responsiveness, patience, and commitment to addressing our concerns and queries promptly. Purchasing a property is a significant milestone, and I am so grateful to the support that Payal provided. She goes above and beyond to ensure the buyer expectations are being met when presenting properties. I would not hesitate to recommend her services to anyone seeking a knowledgeable, reliable, and professional real estate agent. Thank you again Payal for your outstanding commitment and assistance to delivering a positive experience.

roof real estate melton they helped me throughout the process as I bought under construction property they guide me on every step highly recommended Payal and their team

We had an exceptional experience working with Payal. She is incredibly knowledgeable, professional and made the entire process of selling our property smooth and stress free From the very beginning, Payal explained every step clearly, so we always knew what to expect. Her communication was excellent and she responded to all our questions promptly. Whenever a challenge arose, she already had a solution in place which gave us great confidence throughout the journey. Payal sold out property within a month of signing with them. Payal went above and beyond to assist us with the sale of our property . Her dedication, expertise, and outstanding customer service made all the difference. We highly recommend Payal to anyone looking for a reliable, knowledgeable, and hardworking real estate agent. Thank you for your exceptional service!

I had an excellent experience working with Payal Arora to sell my home. From our first meeting through to settlement, Payal was professional, knowledgeable, and incredibly supportive. She kept me informed at every stage of the process, provided honest advice, and worked hard to achieve the best possible outcome. Her communication was outstanding, and she made what could have been a stressful experience feel smooth and straightforward. Payal's dedication, attention to detail, and commitment to her clients truly set her apart. I highly recommend Payal Arora to anyone looking to buy or sell a property. Thank you, Payal, for your hard work, professionalism, and for successfully selling my home. It was a pleasure working with you.