Quy Early
Comunication failure
House sold but verbal communication denied. Staff not passing on important information so Principal unaware of wht her team are doing
S
Seller
Hi CW,
Thank you for taking the time to share your thoughts. I sincerely apologize for the communication issues you experienced during the sale of your house. Ensuring our clients are informed at every step is of utmost importance to us, and I'm truly sorry that we fell short of that standard in your case. I appreciate your feedback and have taken it seriously, as it helps us to improve our team dynamics and communication protocols. Thank you for your patience and understanding as we work to provide better service in the future. If there's anything else you need or if you have further concerns, please do not hesitate to reach out.
responded on 05 May 2025
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