5 stars, Rachel went above and beyond helping us out

We were so fortunate to have worked with Rachel on the purchase of our property. From our very first interaction, her responsiveness and proactive communication were exceptional. She was a pleasure to work with, demonstrated excellent communication skills, keeping us informed and at ease throughout every step of the process. Rachel’s level of professionalism and local knowledge truly exceeded our expectations. She provided invaluable guidance and supported all aspects of the sale that made us feel completely secure in our decision. What impressed us most, was her honesty and integrity; we felt that Rachel always had the best interests of all involved parties at heart, which led to a smooth and problem free transaction. We are so appreciative of Rachel’s high skill set and would highly recommend her to anyone looking to buy or sell a property.

Rachel was extremely helpful and excellent with her updates and communication of what was happening through the whole process. She provided common sense and honest, clear advice that helped with a smooth sales process. Thank you so much.

Rachel was a very pleasant agent to deal with. She followed up diligently on all our enquiries and was always friendly, courteous and professional. Thanks Rachel!

When it came time to sell my elderly parents’ home, which had been in our family for over 60 years, we knew we needed more than just a capable real estate agent. We needed someone who would understand the emotional weight of parting with such a special place while guiding us through the sale with professionalism and care. From our very first meeting, Rachel Potter proved herself to be not only a knowledgeable and trustworthy agent, but also a genuinely caring professional who exceeded every expectation. Rachel’s attention to detail was exceptional. She ensured the home was presented in the best possible light, managed timelines with precision, and took care of every aspect of the process. Her preparation and clear market knowledge gave us confidence, while her ability to anticipate what was needed made the experience seamless. Communication was another area where Rachel truly shone. She kept us informed at every stage, explained our options clearly, and responded to every question with patience and care. At no point did we feel rushed or pressured. Instead, we always felt included in decisions and reassured that we were in safe hands. What set Rachel apart most, however, was her empathy. She recognised the deep emotional connection my parents had to their home and managed this with remarkable sensitivity. She listened, respected their stories, and balanced professionalism with compassion. This thoughtful approach made a potentially difficult process much easier to navigate. Rachel’s hard work ultimately delivered an excellent result, but beyond the sale price it was her integrity, reliability, and support that we valued most. She combined expertise with genuine care in a way that is rare in the real estate industry. For anyone seeking an agent who blends professionalism with empathy, Rachel Potter is the ideal choice. We are so grateful for her dedication and cannot recommend her highly enough.

Rachel is without doubt the best real estate agent we have ever worked with. Her calm, professional manner made the whole process very easy. She went out of her way to make things easy for us. I can't recommend Rachel highly enough!

From when we first looked at the property, Rachel was friendly and helpful and gave us a good run down on it. So when we decided we were interested and wanted another viewing she was there to answer all our questions. After our offer was excepted she got the wheels in motion and kept us in the loop on what was happening. No problems, she has done a great job.

We just wanted to say a big thank you to Rachel for making our purchase seem like an every day occurrence. Her easy demeanour and availability to answer our calls and ask questions, made this a very pleasing experience.

Rachel’s commitment to achieving the result we were looking for was outstanding, she is such a dedicated professional and the result reflects her ability to relate with a wide range of buyers. Rachel handled both our new buy and the sale of this property, so grateful that we found her.

We recently purchased our first property, and Rachel was a dream agent. She was readily accessible throughout the transaction, and kept us updated at each stage. She was willing to provide access to servicemen prior to us possessing keys, really professional and responsive in adjusting to appropriate protocol given the current coronavirus. We looked at a lot of houses, interacted with a lot of agents, and almost bought a property prior to this one where the agent appeared to be engaging in some dodgy sales tactics. I'm so glad that when we look back on the experience of buying our first home Rachel really made every effort to make the whole process so pleasant and easy. We only have the one transaction to go off, but we wouldn't hesitate in recommending her to buyers or sellers. This industry needs more lovely people like Rachel, who do a great job and go about it in ethical, professional and nice ways.

Rachel communicates well, she always answered my calls and emails promptly never left me hanging. Where she was'nt able to provide an answer she found the info and quickly got back to me. Rachel was an absolute pleasure to deal with.

Rachel Potter is the most considerate agent I have ever come across. After our initial meeting, Rachel delivered a handwritten card with a lovely note, followed by a polite and pleasant phone call. After engaging Rachel for the sale of my home, Rachel phoned each day to keep me up to date with the interest generated during the sale campaign. Rachel presented as a natural and caring person, about me as well as the sale of my home. I highly recommend Rachel Potter and the team at Richardson & Wrench Umina. They are a group of hard working and really nice people.