Roslyn helped the reviewer sell this property

Item: Roslyn Ierace
Rating: 1
Author: Seller

$755,000

17 Mooralup Turn

Dalyellup

House

5 months ago

Verified Review

Knowledge fair Communication poor Professionalism

My experience was very disappointing from start to finish and I felt like I was a total inconvenience to her from both the selling and buying of my homes More communication to complete a survey than entire transaction of homes What was promised fell way short of what was delivered The whole experience left me feeling very underwhelmed by the way I was treated

Seller

Thank you for taking the time to share your experience. I'm truly sorry to hear that your interactions with my services did not meet your expectations, particularly regarding communication. Your experience is important, and I understand how crucial timely and clear communication is, in every transaction. Although we had more than usual requests from you, all responses where in a timely manner to calls, and the many many texts, arranging everything you asked of us, prior and during the selling process, then after, inspections, buying/selling furniture, arranging early access to your new home. And relaying information to both you and partner through the many calls and texts, once the other seller responded. I know it was a stressful time due to your operation and again sorry you expected more from us Please know that I am committed to improving and ensuring that all clients feel valued and supported throughout their real estate journey. I appreciate your feedback and am always actively working to enhance communication strategies to better serve clients like you. If you have additional suggestions or would like to discuss this further, please feel free to reach out. Roslyn

Roslyn responded on 29 Dec 2025