As a property agent myself, I really appreciated how seamless Russell made the buying process. He was down-to-earth, professional, and prompt with communication. No ego, no pressure - just genuine, straightforward service. He's definitely one of the good guys.
I recently sold my property through Russell. He was professional and made the experience easy. He has a relaxed demeanour which helped with my selling anxiety! I have only sold one property but if I were to sell another I’d definitely go through Russell.
We purchased our new home through Russell. After the first open home he was happy to spend time with us discussing the property and was also very understanding of the highly emotional process of buying and selling our own home. He was very professional and caring and made the whole process very easy for ourselves.
Unlike other agents we had sourced Russell set a realistic price for our property and achieved it despite the doubters -other agents and friends. We suffered a major setback when the sale of our house fell through on the first occasion but Russell remained focused and dedicated in pursuit of a purchaser. The process was difficult at times but Russell remained steadfast, professional, friendly and communicative.
Russell was a pleasure to deal with and very knowledgeable about current market values. I felt very comfortable with him without being pressured in any way. My sale of my unit was for me an emotional journey and he was very empathetic and kind. The sale saw a wonderful result for me and so very happy that I chose Russell and Downton Property to assist with this. Thankyou so very much for your kindness. I would recommend you to anyone whom were wanting to sell.
Russell’s knowledge and guidance helped my Partner and I buy our first house together. Will highly recommend him to our friends and family wanting to buy or sell a house.
Russell knew what our property was worth and the state of the market really well. He was prompt and organised and set up our open homes and photography really quickly.
It was a pleasure to work with Russell to sell our property. Russell's professional and friendly manner made it easy to agree to a very successful sales strategy. We would not hesitate to recommend partnering with Russell in the property market!
The purchase of our property was our first dealing with Russell, and only our second with Downton Property. Firstly, we found the photo advertising of Downton to be industry standard. Downton Property did however vastly exceeded our previous dealings with real estate agents in the extra information they provided through their website listing – which included other useful descriptors about the property. When we contacted Russell for additional information about the property, he went above and beyond to provide comprehensive, accurate and timely information about the property and its title. At our request, Russell arranged a private inspection, prior to the first open home, and was very flexible working with us to find a suitable day and time. Through this, it was clear that Russell aims to achieve the best result for his client, but also wants to work with potential purchasers and find a suitable ‘win-win’ situation for all parties. Through contract negotiation, we felt that Russell fairly represented our offer and circumstance to the vendors. Upon contract acceptance, and through the pre-settlement period, we found Russell to be always available, willing and prepared to answer as many questions as asked. We have liaised and negotiated with well over 50 real estate agents over a period of years, and have found Russell to be in the top tier within his industry for all the characteristics required by a real estate agent – Russell is approachable, personable, flexible and accommodating and we would have no hesitation recommending him to potential vendors. Potential purchasers can be assured that Russell will do everything he can to find a mutually acceptable sale. Dave and Helen
Russell provided us with great guidence and support during the sale of our home which came at a very busy time in our life. As we had other exciting projects to deal with we were extremely grateful for Russell's calm and considered guidence throughout the whole sales process. He was especailly helpful with issues like how best to present our home for sale, planning minor repairs, de-cluttering the house and setting a realistic sale price. And most importantly of course we were delighted to sell within 72 hours of Russell listing the house!
Had a great experience with Russell, purchased a block of land with no prior experience in the property market. He isn't one of those agents that is a suit and tie and no heart in the game that we see all too often. Great communication, would highly recommend.
